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I have a couple of students who meet with the error message. They went through the troubleshooting and approved all the required permissions. Could it be a hardware issue?
Spark support is at https://adobespark.zendesk.com/hc/en-us/categories/202688167-Adobe-Spark-the above link has a full page of over 90 links for help articles-also https://community.adobe.com/t5/get-started/adobe-spark-helpful-resources/td-p/11003736?page=1-also https://fonts.adobe.com/collections/spark-font-pack-also https://blog.adobespark.com/2019/06/10/stand-out-with-sparks-new-premium-templates/