[Adobe Spark] No audio once downloaded or published

[Franky17]

I have completed a project on Adobe Spark and when I either preview the video or look at each slide individually the sound and music is perfect. However, when I download the file or publish the file and use the link back to Adobe Spark page there is no audio but just the visuals. I have used multiple apps to watch the video and still no sound. I have downloaded other videos in the past without issue. Please help!

[Moderator: Topic edited for clarity.]

[John T Smith · Accepted solution]

Spark support is at https://adobespark.zendesk.com/hc/en-us/categories/202688167-Adobe-Spark
-the above link has a full page of over 90 links for help articles
-also https://community.adobe.com/t5/get-started/adobe-spark-helpful-resources/td-p/11003736?page=1
-also https://fonts.adobe.com/collections/spark-font-pack
-also https://blog.adobespark.com/2019/06/10/stand-out-with-sparks-new-premium-templates/

[Franky17]

Thanks but I have tried there with no success and I have had no luck speaking to somebody. 

[Nancy OShea]

If it's been a few days, be sure to check your e-mail's trash, spam and social folders for a reply from the Spark help desk. 

Meanwhile, see the help articles below.

• https://adobespark.zendesk.com/hc/en-us/articles/218695498-I-m-having-mic-issues-with-Spark-Video-
• https://spark.adobe.com/make/add-music-to-video/

[ZtoACreative]

I'm having this same exact issue and for the life of me, I can't figure it out. Preview is fine, but once the file is downloaded the music/audio is gone!

[John T Smith]

>tried there with no success

I'm sorry, but Adobe does not have a forum in this system for that program

[Franky17]

Hi John

I understand but it is very frustrating dealing with their Zendesk forum when you dont get responses. It has been over 2 weeks since they last replied and I've sent multiple emails in that period just asking for an update

Clearly other people having the exact same issues as you can see on this thread. We just looking for some assistance to help us

Thanks

[catonb]

I'm having the same problem - music is gone. I've re-uploaded the music. I've downloaded it. I've published it. I've unpublished it. Music will not play...

[Louise Costanzo]

I have had the exact same issues with the music not working with either the link or if I download the video. This is incredibly frustrating, given my assignment is due in a couple of days. Are there any leads on this issue at all? Thanks in advance.

[Franky17]

Hi Louise, they still working on it for me after all this time

No progress at all on the matter unfortunately

[lsullivan659]

I'm also having trouble with the music.  The voiceover and music work in edtiting mode, but when I share the link no music plays.  Has anyone gotten back to you all on this??  So frustrating!!

[Nancy OShea]

This is NOT a Spark support community.  You must submit a help ticket directly to Spark on Zendesk.   And check your e-mail inbox often including spam and social folders.

https://adobespark.zendesk.com/hc/en-us/requests/new

Good luck with your project!