Adobe Spark stuck on "Hang tight we're Creating your brand.." loading wheel just spins.. and spins

New Here ,
Jan 31, 2021

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Hello,  I'm stuck in Adobe Spark creating a brand. I add my logo, I add color, I select a font and it says "Hang tight we're creating your brand.." and it never progresses beyond this point. I've refreshed, signed out, tried different browsers, and waited for 8+hrs for it to load, tried different sized PNG logos from 8kb - 80kb, different colors, different fonts from built-in to adding my own. I do not get any error messages, nothing, it will not progress past the "loading wheel" How can I progress to using the brand feature? I am a CC user with all apps. Is there another adobe product I can use to do the same thing, as far as having the different templates to quickly and easily share to Social media i can add my logo and pictures too? Thank you in advance for any help, I'm trying the live chat support but does not seem as if anyone is available. 

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Activation, Installation, New user

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Adobe Community Professional ,
Jan 31, 2021

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this is from an ex-adobe employee:

 

The Facebook Spark Insiders group is managed by the Adobe Spark team and is very helpful and active in getting you answers - https://www.facebook.com/groups/adobesparkinsiders/

Just ask to join and then post your question.

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New Here ,
Jan 31, 2021

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thank you!

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kglad LATEST
Adobe Community Professional ,
Jan 31, 2021

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you're welcome 

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