Adobe subscription problems - Help from Adobe Requested

New Here ,
Jan 06, 2021

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Adobe dash board both cloud and website states that under my subscription I have 7 software programs I can download. These are paid apps.

 

I downloaded a few of them to try out and I keep getting told it is a trail and I need to subscribe to use the program. Rush gives you 3 exports then locks out. Rush clearly shows I am signed in as my email appears under the blah section.

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The website shows that it is part of my plan along with others like fresco, XD, and so on. Screen shot is provided.

 

I asked support why I was being repeated prompted in the program to upgrade. They said it’s not included in my subscription. They refused or maybe can not receive a screen shot so I resorted to the forums in hope of some resolution. I was told this is how it is and nothing will be done.

 

Screen shots show it is part of the subscription. Either the web portal and cloud app are wrong or the subscription is not applying correctly. Either way some5ing needs to be addressed.

 

I wanted a light duty video editing software that can work on a PC. What a waste of a morning.. I uninstalled the program to show it actually says it's part of the membership. 
498481AB-AB7C-401D-96EC-B9D5612DB8C0.jpeg

13E1B7C1-2F8D-488A-B434-F8797BA8D719.jpeg

Adobe Community Professional
Correct answer by Peru Bob | Adobe Community Professional

If you have the Photography Plan, Rush (and others) are not included and can only be run as a free trial. That is why you only get three exports.

I agree, however, that is not clearly stated in the CC Desktop Application.

 

See here for what is included:

https://www.adobe.com/creativecloud/photography/compare-plans.html

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Adobe subscription problems - Help from Adobe Requested

New Here ,
Jan 06, 2021

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Adobe dash board both cloud and website states that under my subscription I have 7 software programs I can download. These are paid apps.

 

I downloaded a few of them to try out and I keep getting told it is a trail and I need to subscribe to use the program. Rush gives you 3 exports then locks out. Rush clearly shows I am signed in as my email appears under the blah section.

5CC7A92F-7032-4B5D-9347-1D3B90E253E1.jpeg

 

The website shows that it is part of my plan along with others like fresco, XD, and so on. Screen shot is provided.

 

I asked support why I was being repeated prompted in the program to upgrade. They said it’s not included in my subscription. They refused or maybe can not receive a screen shot so I resorted to the forums in hope of some resolution. I was told this is how it is and nothing will be done.

 

Screen shots show it is part of the subscription. Either the web portal and cloud app are wrong or the subscription is not applying correctly. Either way some5ing needs to be addressed.

 

I wanted a light duty video editing software that can work on a PC. What a waste of a morning.. I uninstalled the program to show it actually says it's part of the membership. 
498481AB-AB7C-401D-96EC-B9D5612DB8C0.jpeg

13E1B7C1-2F8D-488A-B434-F8797BA8D719.jpeg

Adobe Community Professional
Correct answer by Peru Bob | Adobe Community Professional

If you have the Photography Plan, Rush (and others) are not included and can only be run as a free trial. That is why you only get three exports.

I agree, however, that is not clearly stated in the CC Desktop Application.

 

See here for what is included:

https://www.adobe.com/creativecloud/photography/compare-plans.html

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Creative Cloud

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Jan 06, 2021 0
Most Valuable Participant ,
Jan 06, 2021

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>wanted a light duty video editing software

 

You buy Elements for a one time fee http://www.adobe.com/products/elements-family.html

 

For anything else...

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Jan 06, 2021

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Chat support did not acknowledge nor even care that the website said I had the subscription. On the back end this is what they see and only option is to change plans. Very close minded response. Refused any screen shots or additional information. 

 

If I don't have it then change the website. If I have it then allow me to use the program. I will try again and maybe another agent will do one or the other. 

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Adobe Community Professional ,
Jan 06, 2021

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If you have the Photography Plan, Rush (and others) are not included and can only be run as a free trial. That is why you only get three exports.

I agree, however, that is not clearly stated in the CC Desktop Application.

 

See here for what is included:

https://www.adobe.com/creativecloud/photography/compare-plans.html

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