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Adobe suite products "Not Responding" when I use two monitors, fine otherwise

New Here ,
Feb 20, 2020

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Hello all, this is my first post on the Adobe help forums but I have been using Adobe products for a pretty long time, and I havent run into this issue before, maybe someone here can help me out.

 

I am using a Huawei Matebook X Pro, Intel Core i7, 16gb of RAM, GeForce MX150 graphics. Running Windows 10 with plenty of space on the SSD and extended screens.

 

Whenever I launch any Adobe product like Photoshop or Lightroom (Both cloud based and classic) and I click on import photos or open files, the program chugs hard, and freezes for a minute before finally giving me the pop up to select what I want to do, and then after I click anything, it freezes again for another minute. This only happens whenever I am plugged into my second monitor via HDMI, but when I am editing on the go with just the laptop, everything runs very smoothly. The laptop is also plugged in and charging whenever this occurs. Help?

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Adobe suite products "Not Responding" when I use two monitors, fine otherwise

New Here ,
Feb 20, 2020

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Hello all, this is my first post on the Adobe help forums but I have been using Adobe products for a pretty long time, and I havent run into this issue before, maybe someone here can help me out.

 

I am using a Huawei Matebook X Pro, Intel Core i7, 16gb of RAM, GeForce MX150 graphics. Running Windows 10 with plenty of space on the SSD and extended screens.

 

Whenever I launch any Adobe product like Photoshop or Lightroom (Both cloud based and classic) and I click on import photos or open files, the program chugs hard, and freezes for a minute before finally giving me the pop up to select what I want to do, and then after I click anything, it freezes again for another minute. This only happens whenever I am plugged into my second monitor via HDMI, but when I am editing on the go with just the laptop, everything runs very smoothly. The laptop is also plugged in and charging whenever this occurs. Help?

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Feb 20, 2020 0
Adobe Community Professional ,
Feb 20, 2020

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I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Get Started forum so that proper help can be offered.

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Feb 20, 2020 1
New Here ,
Feb 20, 2020

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Thank You good sir! I will know that for the next time I innevitably encounter a bug!

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Feb 20, 2020 0
Most Valuable Participant ,
Feb 20, 2020

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Has this ever worked?

Have you recently done a Windows update?

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

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Feb 20, 2020 0
Adobe Community Professional ,
Feb 20, 2020

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Do you have more than one graphics card to support dual displays?   Or are you supporting both displays on the same graphics card?

 

Please refer to system requirements for the various apps you use.  Some things have changed for the 2020 releases.  

https://helpx.adobe.com/creative-cloud/system-requirements.html

 

Nancy O'Shea, ACP
Alt-Web.com

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