adobe support how do I contact adobe?

Community Beginner ,
Jun 21, 2014 Jun 21, 2014

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the support link on the website is recursive, you ask for more support and it folds back on itself, linking you to the same place, never providing a link to adobe support.

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correct answers 1 Correct Answer

Adobe Employee , Aug 05, 2014 Aug 05, 2014

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Adobe Employee ,
Jun 23, 2014 Jun 23, 2014

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Hi msbarsness2,

You can even reach our chat support at http://adobe.ly/yxj0t6

Regards,

Rave

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New Here ,
Aug 05, 2014 Aug 05, 2014

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Your answer is ironic as it did exactly what the OP complained about, takes you to the page saying how can we help and then not provide a way to chat or call. Unbelievable. Never seen worse customer service......

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Adobe Employee ,
Aug 05, 2014 Aug 05, 2014

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New Here ,
Aug 05, 2014 Aug 05, 2014

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No, that doesn't work either. Black letters say Chat with an agent but you can not click on them. Two other links take you to help screens that put you right back into the loop of no help.....

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Adobe Employee ,
Aug 05, 2014 Aug 05, 2014

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Please refresh the page or use a different browser and check.

You need to click on the Yellow 'Chat Now' button.

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New Here ,
Aug 05, 2014 Aug 05, 2014

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refreshing the page worked, thank you!

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Community Beginner ,
May 29, 2021 May 29, 2021

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I don't get any chat box at all very annoying it only takes me to the page where all the FAQs are and no way to contact anyone!!!

Screen Shot 2021-05-29 at 10.47.55 AM.png

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Adobe Community Professional ,
May 29, 2021 May 29, 2021

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Please go here (make sure to sign into your Adobe account first) :
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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