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Adobe taking money out of my account unauthorised

New Here ,
Mar 02, 2017

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adobe have been taking money out of my account for two years and I have just discovered this , very angry . Have tried to Claim back I DD  but they are refusing .

I am disgusted with Adobe

Hi there, 

 

I hope you were able to resolve the billing and account issues. Feel free to get in touch with our support for help. 

Please use this link to contact support: https://helpx.adobe.com/contact.html

 

Thanks 

Kanika 

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Creative Cloud

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Adobe taking money out of my account unauthorised

New Here ,
Mar 02, 2017

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adobe have been taking money out of my account for two years and I have just discovered this , very angry . Have tried to Claim back I DD  but they are refusing .

I am disgusted with Adobe

Hi there, 

 

I hope you were able to resolve the billing and account issues. Feel free to get in touch with our support for help. 

Please use this link to contact support: https://helpx.adobe.com/contact.html

 

Thanks 

Kanika 

Topics

Creative Cloud

Views

2.7K

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Most Valuable Participant ,
Mar 02, 2017

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New Here ,
Mar 05, 2017

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Thsnk but I want my money back as I didn't join anything

Sent from my iPhone

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Adobe Community Professional ,
Mar 05, 2017

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Well you must of joined something Adobe is offering otherwise they wouldn't have your CC or bank account details.

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New Here ,
Mar 06, 2017

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No I didnt and they are using a very old card that expired two years ago

Sent from my iPhone

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Most Valuable Participant ,
Mar 06, 2017

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No vendor that I know of will make up a credit card number, so you had to have given them the number at some time

If your card expired TWO YEARS ago, what is the problem?

No vendor can get a payment from an expired card

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New Here ,
Mar 07, 2017

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That's where you are wrong my bank let them take the money out of the account . And I had done a free trial two years ago. Cancelled the trial after 10 days have proof of the email sent and received however they still took the money out two years later

Sent from my iPhone

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Community Beginner ,
Nov 03, 2019

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They been taken money from me for 2months. Even after I chatted with someone that works there and they told me they canceled it for me. Turns out they didn't and there still trying to take money from me. What's crazy is I changed cards but there still able to take money out of my account, Adobe is a big scam and I will get my money back on top of that let my 500k followers know about this scamming website. DONT TRUST! 

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Community Beginner ,
Jun 02, 2020

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The same happened to me. It is incredible horrible support comunication without helping. I am disgusted too. I am editor and I was using Adobe Creative Cloud for 5 years. I absoletuly do not believe their assistants on chat. They always make promises and nothing happened. I spent every day 3 hours long conversation with one hundred assistants. 

[abuse removed by mod]

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Adobe Employee ,
Jun 08, 2020

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Hi there, 

 

I hope you were able to resolve the billing and account issues. Feel free to get in touch with our support for help. 

Please use this link to contact support: https://helpx.adobe.com/contact.html

 

Thanks 

Kanika 

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