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Adobe telephone support DOES NOT ANSWER 4 attempts 40 minutes wasted

Community Beginner ,
Mar 20, 2019

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Ome has to press several options and lands then ion a digital spot with broken digital loud music and once in so many minutes the promise that someone real will come
This does NOT happen
I tried all possible options
I have a simple question that is NOT solved by the customer interfaces a bout a renewal of an account that expires tomorrow
There is NO option to be seen with an email address

Why such a big firm is not able to have a human custom support

Why this digital Kafka labyrint where one gets at the same contact info ending in what I said above...

Da Capo Al Fine

I just want to renewe the createive cloud for my daughter who is a eligible student

tjebbe van tijen, Amsterdam/The Nehterlands

Adobe Community Professional
Correct answer by LinSims | Adobe Community Professional

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

You can also search for Adobe customer support using your favorite search engine. This will normally provide you with a regionally appropriate phone number that you can use.

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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Adobe telephone support DOES NOT ANSWER 4 attempts 40 minutes wasted

Community Beginner ,
Mar 20, 2019

Copy link to clipboard

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Ome has to press several options and lands then ion a digital spot with broken digital loud music and once in so many minutes the promise that someone real will come
This does NOT happen
I tried all possible options
I have a simple question that is NOT solved by the customer interfaces a bout a renewal of an account that expires tomorrow
There is NO option to be seen with an email address

Why such a big firm is not able to have a human custom support

Why this digital Kafka labyrint where one gets at the same contact info ending in what I said above...

Da Capo Al Fine

I just want to renewe the createive cloud for my daughter who is a eligible student

tjebbe van tijen, Amsterdam/The Nehterlands

Adobe Community Professional
Correct answer by LinSims | Adobe Community Professional

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

You can also search for Adobe customer support using your favorite search engine. This will normally provide you with a regionally appropriate phone number that you can use.

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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Creative Cloud

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416

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Mar 20, 2019 1
Adobe Community Professional ,
Mar 20, 2019

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Probably because they are closed?

Not sure what support you are calling, but I don't think they have 24 hour support.

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Mar 20, 2019 1
Community Beginner ,
Mar 20, 2019

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Adobe Experience Cloud: +31 20 6511 271
I called earky afternoon Amsterdam time... I was connected, did press all the options and ended up with a message that I was going to be connected to a help desk person... then came the broken digital music, then the message repeated...
Just a complete failure...

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Mar 20, 2019 1
Adobe Community Professional ,
Mar 20, 2019

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Have you tried online chat?

Contact Customer Care

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Mar 20, 2019 2
Community Beginner ,
Mar 03, 2020

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The online chat is always UNAVAILABLE

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Mar 03, 2020 0
Adobe Community Professional ,
Mar 20, 2019

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I am going to have someone follow up with you from Adobe.

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Mar 20, 2019 1
Community Beginner ,
Mar 20, 2019

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now I have been called back... by a real person who supplied me with the information that should have been on the page about hwo to renew a student suscription...

Now I want to erase ththe message... as I geive (not thinking enough) a full eamil address in the original post

I see NO option...

Anybody who knows how to erase a message?

ADOBE should have an option to remove a message....

tHope someone knows how to erase this sequence...

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Mar 20, 2019 1
Adobe Community Professional ,
Mar 20, 2019

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No email address appears in your first post.

You should be fine.

I can delete responses to post but not the original post without deleting the entire thread.

I am glad someone was able to help you.

Jim

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Mar 20, 2019 1
New Here ,
Jan 23, 2020

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Yeah I've been having this issue for the last 2 hours. So unprofessional. 

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Jan 23, 2020 1
New Here ,
Feb 24, 2020

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I had the same crackled music while on hold for over 30 minutes. I cant believe how they try to make it so dificult for you to get help.

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Feb 24, 2020 2
New Here ,
Sep 07, 2020

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I just had that crackled music for 16 minutes, then they hung up. I have NEVER got through to Adobe in less than 15 minutes. This is clearly deliberate and shameful business practice. 

 

I am looking for products to replace the Adobe ones I feel forced to use. Capture One is a big improvement on Lightroom in many areas, and it doesn't have to be subscription. I wish I could find a good Photoshop alternative, my copy won't save layered files and Adobe doesn't want to help me. They just dump my problems on "the community".

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Sep 07, 2020 0
New Here ,
Jun 08, 2020

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Same thing has happened to me.....unexcusable. I have been on hold twice now today for an hour. So where does my money go? I am totally disgusted with Adobe. I even tried the chat line and it was so robot -tized coulnd't get anyone there either. Adodbe us startubg to suck.

 

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Jun 08, 2020 0
Adobe Community Professional ,
Jun 09, 2020

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This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

You can also search for Adobe customer support using your favorite search engine. This will normally provide you with a regionally appropriate phone number that you can use.

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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Jun 09, 2020 0