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Adobe valid serial does not work for Desgn Std Suite CS 6 installation

Community Beginner ,
Jun 29, 2020

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Hi,

 

I had a long conversation with your chat-support yesterday and eventually, he told me to reach out here. I have bought ther Design Std Suite CS 6 in 2013 and have the serial for that. I did not have the installation files, but these have been provided by the support employee. But when I try to install, it always says that the serial number is invalid, even though it is marked as valid in the Adobe license system (at least so I have been told in the chat). We tried everything from restarting the computer to re-download using a browser which I have never been using before. Nothing worked.

 

I also have a support case number: ADB-13855923-G9T0.

 

It would be great if you could help me.

 

BR,

Oliver

Ok, solved the problem myself. In the order confirmation (from 7 years ago) a also have the (non-working) download links and saw that they contain _LS4, but the support provided me with download links with _LS16. Fortunately I only had to exchange LS16 with LS4 in the download links and then could download the correct version which I could install with my serial. Basically the CSR provided me with the wrong language selection downloads for my serial. But I'm happy now 🙂

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Adobe valid serial does not work for Desgn Std Suite CS 6 installation

Community Beginner ,
Jun 29, 2020

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Hi,

 

I had a long conversation with your chat-support yesterday and eventually, he told me to reach out here. I have bought ther Design Std Suite CS 6 in 2013 and have the serial for that. I did not have the installation files, but these have been provided by the support employee. But when I try to install, it always says that the serial number is invalid, even though it is marked as valid in the Adobe license system (at least so I have been told in the chat). We tried everything from restarting the computer to re-download using a browser which I have never been using before. Nothing worked.

 

I also have a support case number: ADB-13855923-G9T0.

 

It would be great if you could help me.

 

BR,

Oliver

Ok, solved the problem myself. In the order confirmation (from 7 years ago) a also have the (non-working) download links and saw that they contain _LS4, but the support provided me with download links with _LS16. Fortunately I only had to exchange LS16 with LS4 in the download links and then could download the correct version which I could install with my serial. Basically the CSR provided me with the wrong language selection downloads for my serial. But I'm happy now 🙂

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Jun 29, 2020 0
Most Valuable Participant ,
Jun 29, 2020

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I'm sorry, but no other user in a public forum is going to be able to help with a serial number problem

 

The only possible idea I have is that you were given a wrong download, so the install file you have does not match the serial number for your product

 

Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Jun 29, 2020 1
Community Beginner ,
Jun 29, 2020

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I expected that, but the last message in the chat with the support was the following:

 

In that case what I can suggest you to contact the Forum and there will the dedicated team for this application who will guide your more efficiently for this and I will keep the case open till then so that you can reach us again if you need any help.

Your case no :ADB-13855923-G9T0

 

Kindly go through the below mentioned link to contact Adobe forum:

http://community.adobe.com/

 

And that's exactly what I'm doing now... hoping for this dedicated team...

 

And he gave me the installer after checking my serial number...

 

 

 

 

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Jun 29, 2020 0
Adobe Community Professional ,
Jun 29, 2020

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Did you purchase a Student/Teacher or Volume License edition?  If yes, you need the original media (disks or downloads) that you received at purchase because your serial number won't work with ordinary installers.  

 

Design Standard consisted of PS, AI, ID and Acrobat Pro.

 

The modern replacement is a Creative Cloud All Apps Plan (31+ apps & services).

https://www.adobe.com/creativecloud/plans.html

 

Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + all other apps you intend to use.
https://helpx.adobe.com/creative-cloud/system-requirements.html

 

Elligible students/teachers, get 60% off for the first year.

https://www.adobe.com/creativecloud/plans.html#ccm-ste-introductory

 

=============
Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away!
=============

 

Nancy O'Shea, ACP
Alt-Web.com

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Jun 29, 2020 0
Community Beginner ,
Jun 29, 2020

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Yes, it was a student edition. Is there really no possibility to get that download?

This old version is sufficient for all I do and I don't pay regularly for software, so I will not change for a software plan.

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Jun 29, 2020 0
Most Valuable Participant ,
Jun 30, 2020

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There NEVER WAS a download of the student edition. Those disks were valuable, and not a good thing to lose. In theory support should have known this, but since they also seem to believe there is some kind of "dedicated team" that does not exist, their knowledge is limited. When Adobe say something is unsupported they mean many things, but one is that support have no knowledge or training in the old product. It's a pity they gave you false hope. There is no way to get a legal replacement now except to subscribe.

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Jun 30, 2020 0
Community Beginner ,
Jun 30, 2020

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You seem to be right (of ourse :-), the order confirmation says nothing about a student edition. I bought it in an online shop for student stuff but it's definitely a download.

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Jun 30, 2020 0
Adobe Community Professional ,
Jun 29, 2020

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In that case what I can suggest you to contact the Forum and there will the dedicated team for this application who will "guide your more efficiently "

That is absolutely untrue.  Only Adobe can deal with serial number issues.

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Jun 29, 2020 0
Adobe Community Professional ,
Jun 29, 2020

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If the volume license is revoked as I suspect it might be, the CSR agent can't do anything. 

 

Nancy O'Shea, ACP
Alt-Web.com

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Community Beginner ,
Jun 30, 2020

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Ok, solved the problem myself. In the order confirmation (from 7 years ago) a also have the (non-working) download links and saw that they contain _LS4, but the support provided me with download links with _LS16. Fortunately I only had to exchange LS16 with LS4 in the download links and then could download the correct version which I could install with my serial. Basically the CSR provided me with the wrong language selection downloads for my serial. But I'm happy now 🙂

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Jun 30, 2020 0
Most Valuable Participant ,
Jun 30, 2020

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That's amazing! Please do keep all downloads, you may not be so lucky next time. Keep them safe, not just on your computer...

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