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Adobe won't let me change email

New Here ,
May 14, 2020

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For some reason abobe won't send my verification email to my school email (called the school nothing on there end)  YET ADOBE RUFUSES to send the email. I already paid for the subscription and for adobe is making the experience terrible. Now, Adobe won't even let me change my email.

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Adobe won't let me change email

New Here ,
May 14, 2020

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For some reason abobe won't send my verification email to my school email (called the school nothing on there end)  YET ADOBE RUFUSES to send the email. I already paid for the subscription and for adobe is making the experience terrible. Now, Adobe won't even let me change my email.

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Most Valuable Participant ,
May 14, 2020

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This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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Adobe Community Professional ,
May 15, 2020

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"abobe won't send my verification email to my school email (called the school nothing on there end) YET ADOBE RUFUSES to send the email. "

When did you contact Adobe Support?

What is your Adobe Case Number?

 

Nancy O'Shea, ACP
Alt-Web.com

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