Adobe XD downloading stuck at waiting

New Here ,
Oct 31, 2019

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Hi Guys I have been struggling with error code 3634 in Adobe XD, when i try to create a new document it tells me that it can't create a new document. I uninstalled it and installed it again it worked for a around a week, then the error came back again. I uninstalled it again, and i'm trying to download it now from adobe creative cloud desktop app, but it have been stuck at "waiting" for more over 5 hours, how can i fix this issue with Adobe XD?
 
TOPICS
Crash or freeze, Desktop, Download install and licensing, Error, How to, Performance, Product issue

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Adobe Employee ,
Nov 01, 2019

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Hi Lilly,

 

We are sorry to hear you are facing trouble installing Adobe XD. We would request you to please try the solution mentioned in this article:https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install.html and let us know if that helps.

 

I am also moving this thread to our Download and Install team so that the experts their can further assist you with the issue.

 

Thanks,

Harshika

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LEGEND ,
Nov 01, 2019

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The Topic Title says XD Download but the body of your post says Error when trying to create a new document.

 

Which one is your problem? Actually Downloading and installing the XD program or once it is installed and opened you can's create  new document?

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