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If this is a Teams or Enterprise account, please contact your IT dept for assistance.
1. Which operating system do you have?
2. Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud+ all other apps you intend to use. https://helpx.adobe.com/creative-cloud/system-requirements.html
3. See this help article.
Didoy-Ougha, what type of Creative Cloud membership are you using? I do not see a membership assigned to the e-mail address you used to post to this public discussion forum.
Do you own and maintain the computer and network that you are attempting to install Adobe XD on?