Adobe XD installation error 191 (Windows)

Community Beginner ,
Apr 08, 2019 Apr 08, 2019

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I have tried all of the troubleshooting steps here: Error code 191 when installing XD on Windows

 

But continue to receive this error:

 

Exit Code: 191

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 3 error(s), 0 warnings(s)

 

FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:18.0.12.9

FATAL: Error occurred in install of package (Name: UWPAssets Version: 18.0.12.9). Error code: '191'

ERROR: Retryable error '119' occurred while download

ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with xml
Adobe.CC.XD
C:\adobeTemp\ETRD825.tmp\1\SparklerApp\SparklerApp.appx
18.0.12.9
x64
CN=Adobe Systems Incorporated, OU=Adobe Systems, O=Adobe Systems Incorporated, L=San Jose, S=California, C=US, SERIALNUMBER=2748129, OID.2.5.4.15=Private Organization, OID.1.3.6.1.4.1.311.60.2.1.2=Delaware, OID.1.3.6.1.4.1.311.60.2.1.3=US
adbxd:


Microsoft.VCLibs.140.00
14.0.25426.0
x64
CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
C:\adobeTemp\ETRD825.tmp\1\SparklerApp\Dependencies\x64\Microsoft.VCLibs.x64.14.00.appx

Microsoft.VCLibs.Desktop.140.00
14.0.25426.0
x64
CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
C:\adobeTemp\ETRD825.tmp\1\SparklerApp\Dependencies\x64\Microsoft.VCLibs.x64.14.00.Desktop.appx


false

with error code 1

ERROR: Failed to install UWP Appx Package

-------------------------------------------------------------------------------------

 

Any help is much appreciated! Thanks.

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Creative Cloud, Installation

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correct answers 1 Correct Answer

Adobe Employee , Aug 06, 2020 Aug 06, 2020
If you are still facing this issue, see solutions in https://helpx.adobe.com/ca/xd/kb/fix-error-code-191-when-installing-xd.html. 

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Adobe Employee ,
May 28, 2021 May 28, 2021

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Hi there,

 

Sorry to hear about the trouble. Could you please try the suggestions shared here: https://helpx.adobe.com/xd/kb/fix-error-code-191-when-installing-xd.html

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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