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ADOBE XD installation error C191

New Here ,
May 27, 2018

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Hi, everyone,

        I tried to install ADOBE XD on my WIN10X64 1803 computer today and tried several times to report the same error. The error is as follows:

Exit Code: 191

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 3 error(s), 0 warnings(s)

FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:8.0.22.11

FATAL: Error occurred in install of package (Name: UWPAssets Version: 8.0.22.11). Error code: '191'

ERROR: Privilege lowering failed! Error: 1058

ERROR: Failed to launch hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe for install UWP with xml
Adobe.CC.XD
C:\adobeTemp\ETR2C7D.tmp\1\SparklerApp\SparklerApp.appx
8.0.22.11
x64
CN=Adobe Systems Incorporated, OU=Adobe Systems, O=Adobe Systems Incorporated, L=San Jose, S=California, C=US, SERIALNUMBER=2748129, OID.2.5.4.15=Private Organization, OID.1.3.6.1.4.1.311.60.2.1.2=Delaware, OID.1.3.6.1.4.1.311.60.2.1.3=US
adbxd:


Microsoft.VCLibs.140.00
14.0.25426.0
x64
CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
C:\adobeTemp\ETR2C7D.tmp\1\SparklerApp\Dependencies\x64\Microsoft.VCLibs.x64.14.00.appx


false

with error code 1058

ERROR: Failed to install UWP Appx Package

-------------------------------------------------------------------------------------

Hey,

I managed to solve this issue using a completely different method. Go to C:\Windows, right click on "Temp" folder, go to properties, Security, select your user/group and give Full Control.

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ADOBE XD installation error C191

New Here ,
May 27, 2018

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Hi, everyone,

        I tried to install ADOBE XD on my WIN10X64 1803 computer today and tried several times to report the same error. The error is as follows:

Exit Code: 191

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 3 error(s), 0 warnings(s)

FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:8.0.22.11

FATAL: Error occurred in install of package (Name: UWPAssets Version: 8.0.22.11). Error code: '191'

ERROR: Privilege lowering failed! Error: 1058

ERROR: Failed to launch hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe for install UWP with xml
Adobe.CC.XD
C:\adobeTemp\ETR2C7D.tmp\1\SparklerApp\SparklerApp.appx
8.0.22.11
x64
CN=Adobe Systems Incorporated, OU=Adobe Systems, O=Adobe Systems Incorporated, L=San Jose, S=California, C=US, SERIALNUMBER=2748129, OID.2.5.4.15=Private Organization, OID.1.3.6.1.4.1.311.60.2.1.2=Delaware, OID.1.3.6.1.4.1.311.60.2.1.3=US
adbxd:


Microsoft.VCLibs.140.00
14.0.25426.0
x64
CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
C:\adobeTemp\ETR2C7D.tmp\1\SparklerApp\Dependencies\x64\Microsoft.VCLibs.x64.14.00.appx


false

with error code 1058

ERROR: Failed to install UWP Appx Package

-------------------------------------------------------------------------------------

Hey,

I managed to solve this issue using a completely different method. Go to C:\Windows, right click on "Temp" folder, go to properties, Security, select your user/group and give Full Control.

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6.8K

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May 27, 2018 1
May 28, 2018

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Hey there,

If I understand correctly you get error 191 while installing Xd in your Win10 creators edition correct?

See if the steps mentioned thread which deals with same issue works for you Re: Can't install the Adobe XD because. error 191

Regards,

Ankush

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May 28, 2018 0
New Here ,
May 28, 2018

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Hi Ankush,

Thanks for answering my question. My system is win10 pro.

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May 28, 2018 0
Adobe Employee ,
May 29, 2018

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Did the solution in the link help you?

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May 29, 2018 0
Community Beginner ,
May 30, 2018

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Hey,

I managed to solve this issue using a completely different method. Go to C:\Windows, right click on "Temp" folder, go to properties, Security, select your user/group and give Full Control.

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May 30, 2018 6
Adobe Employee ,
May 30, 2018

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Thank you for letting us know. Appreciate it!

Preran

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May 30, 2018 0
New Here ,
Nov 06, 2018

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start windows firewall... and all ok

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Nov 06, 2018 0
New Here ,
Dec 13, 2018

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Ok dude this actually works! FINALLY i installed it successfully after 3days trying....THANK YOU!.

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Dec 13, 2018 0
New Here ,
Jan 27, 2019

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This worked for me too, thank you so much!

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Jan 27, 2019 0
Community Beginner ,
Jan 31, 2019

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Another solution

There is one service that runs with the Local System account that XD CC needs.

Make sure Secondary Logon service is in manual. You do not need to run it, just need to set it to manual. Then when CC installs XD CC, it will run it.

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Jan 31, 2019 3
Adobe Employee ,
May 08, 2020

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Moving the discussion to Get Started community. 

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May 08, 2020 0