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Adobe XD y otros porogramas aparecen como "No compatibles" Pero todo está en en orden

Community Beginner ,
Dec 23, 2020 Dec 23, 2020

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Ya eliminé la creative cloud y la volví a instalar y el problema persiste

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Community Expert ,
Dec 23, 2020 Dec 23, 2020

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Check again. "Not supported" usually means your machine, GPU or operating system is out of date for this product.

 

Please ensure your computer exceeds the minimum system requirements to run Creative Cloud + OS + all other apps you use. Check each one carefully.
- https://helpx.adobe.com/creative-cloud/system-requirements.html

- https://helpx.adobe.com/tw/xd/user-guide.html/tw/xd/system-requirements.html

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Dec 23, 2020 Dec 23, 2020

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Please check the atached pictures, you could see my computer exceeds the minimum system requirements.

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Community Expert ,
Dec 24, 2020 Dec 24, 2020

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I'm at a disadvantage because I don't speak/read Spanish.  What year did you buy your computer?

 

"GRAPHICS:  Minimum Direct 3D DDI Feature Set: 10. For Intel GPU, drivers released in 2014 or later are necessary. To find this information, launch “dxdiag” from the Runmenu and select the “Display” tab."

https://helpx.adobe.com/tw/xd/user-guide.html/tw/xd/system-requirements.html

 

If your computer meets all necessary requirements and you still cannot install XD, please contact Adobe support.

 

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.

https://account.adobe.com/plans
2. Scroll down to Contact Adobe on the same page.
3. Click the chat icon. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Dec 25, 2020 Dec 25, 2020

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Your attached pictures do say nothing about your graphics subsystem.

ABAMBO | Hard- and Software Engineer | Photographer

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