after effect 2015 -- file permission error

[tammiel16809128]

I have just update to after effect CC 2015

after installing, i launched it, however it pop up a window saying that:

After Effects can't continue: error while accessing the preference file........... Please verify the file permissions and try again...

What that mean?

[Anupriya Khare]

Hi,

This issue is mainly due to limited permissions to the Preferences folder.

I would request you to follow the steps below.

1. Open Finder, and navigate to the path: /Users/<user>/Library/Preferences
2. Choose File > Get Info.
3. If the item is locked, click the lock icon to enter an administrator’s name and password.
4. In the Sharing & Permissions section, from the Name column, select your name (or a user profile suffixed with '(Me)',
5. From the Privilege column, choose Read & Write.
6. In any subsequent prompt, choose to apply the permission to all subfolders as well.
7. Perform Steps 2 through 6 for the folder: /Users/<user>/Library/Application Support
8. Start After Effects.

Hope this will resolve your issues.

Regards,

Anupriya Khare

[tammiel16809128]

now it appear configuration error

Ask me to install and uninstall all products

Error 16

I did , but it doest work

[Anupriya Khare]

Hi,

You may please refer to the link below for resolution.

Configuration error | CC, CS

Hope this will resolve your issues.

Regards,

Anupriya Khare

[tammiel16809128]

it doesnt work

[Anupriya Khare · Accepted solution]

Hi,

I would request you to please provide me your call back number and the best time to call you back in a personal message. I will call you back and resolve the issue.

Regards,

Anupriya Khare

[gregd29166343]

i cant find the preferences file or the 13.8 file

[Jason-Lee]

How do I resolve this issue on Windows?

[herbiec47339730]

Amyone found a solve for windows 10

[christopherm22147114]

i have the same issue, did you solve it? i need help ASAP!

[Rajashree Bhattacharya]

Have you contacted Adobe Support Contact Customer Care, if yes, please provide Case number to get it escalated.

Regards

Rajashree

[El Kemelyen]

Hi all,

I have the same problem, nothing seems to work!!

I guess the best to do is unistall and istall After Effects 2014, is the last version that works ok, the latest versions are literally a box of problems.

[Lexi Gull]

I deleted the 13.8 folder in the file path given in the error box. Relaunched and seems to be working.

[hamishs21672676]

Thanks, deleting the folder fixed it for me too

[rikm13476554]

Great, deleting the 13.8 folder works indeed

[Zagueto]

I had the same permission problem, but my issue was in the 13.8 file. I just change the permission of all Names and gave the permission to read and write to all. Important: I include my Name in the and give the permission to read and write to because in the information options just had only that Names: System, Staff and Everyone. I hope that tip be useful to anyone who got the same problem that I had. Regards to all!

[ginawaggy]

I don't have a 13.8 file and my AE isn't creating a folder in Library at all. Have changed all preferences to read & write to no avail. Can anyone help?

[slinky500]

Deleting folder did it!

[Ssurge]

Deleting the folder worked for me too. Thanks !

[softlipaschara]

This is because the folder is set to be hidden on mac system. You can open Terminal and type:

chflags nohidden ~/Library

This will make them appear and i am sure you can find the file now. Then you can delete it. It works for me.