After uninstall due to update problems Creative Cloud on Mac doesn't install anymore

New Here ,
Jun 23, 2016 Jun 23, 2016

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Hi all,

some days ago I discovered the problem that my Adobe Creative Cloud on Mac didn't update anymore. Error Code 1002!

I followed all the advices of the adobe support website regarding this problem. E.g. Creative Cloud desktop app failed to install (Error code:1002) .

At the end I came to the point to uninstall my current Creative Cloud Version (Point 3 of the advices) and simply reinstall it. Hoping it would solve the problem.

Now, even the install process of the downloaded CC installation app doesn't work anymore. It says (translated from german): Following problems occurred: During the download process a problem occurred. Tips regarding the error diagnostics you will find on our support page. (Error code: 201)

I checked all network connections, turned of all firewalls etc., I'm logged in as administrator and so on.

Anybody any idea?

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correct answers 1 Correct Answer

Adobe Employee , Jun 27, 2016 Jun 27, 2016
For those who are affected by Exit Code 123 please upgrade to Mac OS 10.11 to resolve the error.  Alternately if you do not wish to upgrade then please contact our support team directly at Contact Customer Care so that the error can be resolved.

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Adobe Employee ,
Jun 23, 2016 Jun 23, 2016

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Moving this discussion to the Creative Cloud Download & Install forum.

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New Here ,
Jun 23, 2016 Jun 23, 2016

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I am also having the same problem, after uninstalling creative cloud I cannot reinstall it again.  Help please

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Adobe Employee ,
Jun 24, 2016 Jun 24, 2016

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Hi Margaretw24519909,

As you have already tried all the basic troubleshooting steps to resolve the issue, i would recommend you to try the steps mentioned in the following thread: Re: Creative Cloud desktop failed to update - Error 1002

You are welcome to update this discussion in case you need further assistance.

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New Here ,
Jun 24, 2016 Jun 24, 2016

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Hi Bani

I was able to manually install creative cloud, however I can't download

latest Photoshop CC, I keep getting error 123.

On Sat, Jun 25, 2016 at 6:17 AM, Bani Verma <forums_noreply@adobe.com>

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New Here ,
Jun 26, 2016 Jun 26, 2016

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Ouuups, I shouldn't have counted my chickens before trying to work longer than a minute with XD. I still receive this "Time to update!" notice and XD closes. But, I can't update XD due to the "123" error ...

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Adobe Employee ,
Jun 27, 2016 Jun 27, 2016

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For those who are affected by Exit Code 123 please upgrade to Mac OS 10.11 to resolve the error.  Alternately if you do not wish to upgrade then please contact our support team directly at Contact Customer Care so that the error can be resolved.

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New Here ,
Jun 27, 2016 Jun 27, 2016

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Thank you, I upgraded my Mac and was able to install photoshop

Margaret

Sent from my iPhone

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Adobe Employee ,
Jul 25, 2016 Jul 25, 2016

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For updated details on how to resolve Exit Code 123 see Error: Exit Code 123 .  You are welcome to update this discussion if you have any questions regarding the steps listed in the document.

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New Here ,
Jul 26, 2016 Jul 26, 2016

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Hi Bani, thanks for all the help. At least I upgraded to OS X 10.11 and everything works fine. Thanks for the help!

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Adobe Employee ,
Jul 26, 2016 Jul 26, 2016

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Thank you for sharing the update, glad to know that everything is up and running now.

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