AGMServices malware?

New Here ,
Dec 08, 2020 Dec 08, 2020

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Not sure where to post this....

 

64bit Win10 Enterprise; all MS updates; all Adobe updates, afaikn

What I did:

I recently noticed that the Adobe AGMService [Adobe Genuine Monitor Service] had some malware in it.  So, I killed the service via Windows Process Explorer and then manually disabled the startup service.  Then I restarted.

Why I did it:

I noticed that my laptop's mouse and the Logitech external mouse would mysteriously change locations from where it was to the lower right portion of the screen.  Once I killed the service and also restarted I have a normal system without the 'pain' of an aberant mouse.  [The Process Explorer gave 6/76 malware hits so I validate that the file had malware and received a "Malicious (score:100)" indication via VirusTotal.  Also received: "Trojan.Heur!.02012021"; "Static AI-Suspecious PE"....

What should I do?

So, what is suggested that I do?  Can I just run most/all Adobe products without these or ???

Last Date Modified is 09/23/2020 @ 3:30am 3653KB.

I currently have these Adobe services running:

Adobe Acrobat Update Service (Automatic)

Adobe Update Service (Automatic)

 

These Adobe services are not running:

Adobe Flash Player Update Services (Manual)

Adobe Genuine Monitor Service (Manual)

Adobe Genuine Software Integrity Service (Automatic)

 

All of the above Adobe services are Local System.

What guidance is suggested?  

Tx!!

 

 

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Adobe Community Professional ,
Dec 10, 2020 Dec 10, 2020

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here's info on what the adobe background processes do, https://helpx.adobe.com/x-productkb/global/adobe-background-processes.html

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