AI in dock and then CC app lifeless even after reinstall

New Here ,
Mar 03, 2021 Mar 03, 2021

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New Mac, Big Sur, 11.2.1. Had been using for a few days, went to eyedrop, new Mac said I needed to grant permission for this step and that a quit would be needed. Opted for a whole restart and upon return AI was in the dock but didn't respond to clicks. Not even beach ball. Uninstalled CC app and then unable to get it past the disk image phase of the reinstall. Same thing, just now on the whole app. 

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Adobe Community Professional ,
Mar 04, 2021 Mar 04, 2021

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assuming nothing cc is currently installed on your computer.

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://helpx.adobe.com/uk/download-install/kb/creative-cloud-desktop-app-download.html
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/uk/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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New Here ,
Mar 09, 2021 Mar 09, 2021

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I didn't understand any of that... but it worked! Thanks.

 

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Adobe Community Professional ,
Mar 09, 2021 Mar 09, 2021

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you're welcome.

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