All Adobe applications are missing

Community Beginner ,
Feb 24, 2021 Feb 24, 2021

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I've been a subscriber for awhile and my subscription is Active; however, today I discover that there is no trace of any Adobe applications whatsoever on my computer! Adobe Technical Communications Suite is missing and Adobe Acrobat DC. Why? And am I pissed if I have to download the whole package again (12 hours+ at least).

 

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Most Valuable Participant ,
Feb 24, 2021 Feb 24, 2021

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You say they Are missing. Where have you looked, exactly? Please be detailed. 

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Community Beginner ,
Feb 24, 2021 Feb 24, 2021

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The apps are completely missing from my laptop. Nothing in the C:/ drive under Program Files, nothing under Program Files (x86), nothing under Users. Nothing in my Start folder. Nothing on the desktop. When I doublechecked if there had been any payment glitches, everything is paid up and okay in My Account.

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Adobe Community Professional ,
Feb 24, 2021 Feb 24, 2021

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Are you using the correct computer user account?

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Community Beginner ,
Feb 24, 2021 Feb 24, 2021

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Yes, I only have one account.

 

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Most Valuable Participant ,
Feb 24, 2021 Feb 24, 2021

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Is this a company PC? If so, I wonder if it has been "reimaged", keeping your personal files but removing all traces of any apps. It's the most likely explanation I can think of.

 

Apps aren't removed for account issues, they just refuse to run.

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Community Beginner ,
Feb 24, 2021 Feb 24, 2021

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No, this is my personal pc...

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Community Beginner ,
Feb 24, 2021 Feb 24, 2021

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Also, other apps (e.g. MS Office Suite) remain intact on my laptop. Just Adobe apps disappeared.

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Community Beginner ,
Feb 24, 2021 Feb 24, 2021

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Wups. Sorry guys! I do have two different laptops, one work, one personal and recently had to download tons of apps for remote work (and even had to upgrade to a third hotspot/jetpack) to do so. Completely forgot that I had also had to replace my personal laptop in the meanwhile and hadn't downloaded Adobe apps on the new machine. Boy, am I embarrassed. So sorry! Lesson learned. Thanks so much for your efforts in resolving this problem, however. So much appreciated.

 

Angel

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Adobe Community Professional ,
Feb 24, 2021 Feb 24, 2021

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Thank you very much for confirming back. 

You may proceed with installing Adobe apps on the new machine and in case of any help required please feel free to reach out.

 

Have a nice day!  

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