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Hi All,
I hope anyone is able to provide a solution to my problem.
When I open any Apps (such as LR, PS, FR, etc) the App opens, but there is a popup constantly opening which prevents the Application to launch. The popup appears for approx. 2 seconds then its closing but immediately reopening. I can watch this for hours, it never stops.
The popup looks liek this:
I tried to uninstall the apps and reinstalled them, I also tried to clean the OOBE folder which also had no effect on this problem. I use Windows 10 in most recent version and all of my drivers (i.e. graphic card) are uptodate.
What is remarkable - in my Adobe account I see that many sessions are open with "Internet Explorer, Wondows 10". Microsoft Edge is of course installed in the OS as default, but I never use it and its not defined as my standard browser. I assume therefore, that this is somehow in context with Microsoft Edge....
Any ideas how to fix this issue!
Many thanks in advance
Markus
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check your account to verify your subscription is what you expect and to verify your adobe id. then sign out of all devices shown on your account pages, https://account.adobe.com
finally sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
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Many thanks for your support! I followed your instructions with the following procedure:
...but unfortunately the problem with the pop up in PS, LR and FR is not resolved.
Reader DC works fine however (as before).
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reset the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R
if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html
if that fails go ahead and uninstall/reinstall per the above link
if that fails, do a clean cc install following each applicable step:
uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials
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Many thanks for your additional instruction, this is very much appreciated!
Before I started with the process you recommended, I started Fresco again and it amazingly worked without having the popups again.
I did not change anything between the test yesterday (which failed) and today. Even the Compter was not rebooted since yesterday, it was just in stand-by mode.
I have no idea what caused the issue during startup of the Apps, but apparently it was not a problem of any settings or the installation on my computer...
All of the Apps (Fresco, PS, LR etc) are working fine again. Its really a miracle...
Anyway, thanks again for your prompt support and assistance. This was really appreciated!
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you're welcome.