All Adobe Apps o not launch due to popups

Community Beginner ,
Dec 07, 2020 Dec 07, 2020

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Hi All,

I hope anyone is able to provide a solution to my problem.

When I open any Apps (such as LR, PS, FR, etc) the App opens, but there is a popup constantly opening which prevents the Application to launch. The popup appears for approx. 2 seconds then its closing but immediately reopening. I can watch this for hours, it never stops.

The popup looks liek this:

2020-12-07 14_54_38-Adobe Fresco.png

I tried to uninstall the apps and reinstalled them, I also tried to clean the OOBE folder which also had no effect on this problem. I use Windows 10 in most recent version and all of my drivers (i.e. graphic card) are uptodate.

What is remarkable - in my Adobe account I see that many sessions are open with "Internet Explorer, Wondows 10". Microsoft Edge is of course installed in the OS as default, but I never use it and its not defined as my standard browser. I assume therefore, that this is somehow in context with Microsoft Edge....

 

Any ideas how to fix this issue!

Many thanks in advance
Markus

TOPICS
Activation, Creative Cloud, Installation

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Adobe Community Professional ,
Dec 07, 2020 Dec 07, 2020

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check your account to verify your subscription is what you expect and to verify your adobe id.  then sign out of all devices shown on your account pages, https://account.adobe.com

 

finally sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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Community Beginner ,
Dec 07, 2020 Dec 07, 2020

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Many thanks for your support! I followed your instructions with the following procedure:

  1. Checked my subscription of my account - it is active, evrything seems to be fine
  2. I signed out / stopped all devices as shown in the account pages 
  3. I signed in my CC Desktop application again with the correct log-in which was successful

 

...but unfortunately the problem with the pop up in PS, LR and FR is not resolved. 
Reader DC works fine however (as before). 

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Adobe Community Professional ,
Dec 07, 2020 Dec 07, 2020

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reset the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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Community Beginner ,
Dec 08, 2020 Dec 08, 2020

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Many thanks for your additional instruction, this is very much appreciated!

 

Before I started with the process you recommended, I started Fresco again and it amazingly worked without having the popups again.

I did not change anything between the test yesterday (which failed) and today. Even the Compter was not rebooted since yesterday, it was just in stand-by mode.
I have no idea what caused the issue during startup of the Apps, but apparently it was not a problem of any settings or the installation on my computer...
All of the Apps (Fresco, PS, LR etc) are working fine again. Its really a miracle...

 

Anyway, thanks again for your prompt support and assistance. This was really appreciated!

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Adobe Community Professional ,
Dec 08, 2020 Dec 08, 2020

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you're welcome.

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