Copy link to clipboard
I've checked the website, it says I still own all the creative cloud products, so my lisence isn't expired. It started yesterday and I assumed it was the computer's problem, but nothing will launch anymore. When I try to launch any app, it will go though the loading screen, and immediently shut down afterwards. I've changed no settings and don't know why this is happening. I tried uninstalling the cloud desktop app and reinstalling it, no fix. I tried to uninstall my main product (photoshop), but to reinstall it, it's just not in the desktop app anymore. I tried downloading Photoshop from the website, which redirected me to the desktop app, but still won't show or reinstall photoshop. Any fixes?!
Copy link to clipboard
first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R
if that fails, try to repair
if that fails go ahead and uninstall/reinstall per the above link
if that fails, do a clean cc install following each applicable step:
uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials
I uninstalled everything but got stuck when the instructions asked me to download the Log Tool Collector. It freezes and does nothing. Should I worry about this before proceeding?
log collector is for safety but isn't essential. back up important files including your documents folder, then proceed with the cleaner.
I backed up the docs folder, and the cleaner tool states that files that are not synced have the possibility of being deleted. My IT admin doesn't allow for cloud sync, so should I perhaps talk about getting sync to avoid file deletion?
disregard latter, i went ahead with the tool anyway and now everything works perfectly. thank you!!! 🙂