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all apps disabled

New Here ,
Jul 15, 2020

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Hello:

For the second year in a row, all Adobe software ceased to work while on vacation away from internet access.  The problem fixes itself the instant I reconnect to the internet without any intervention.   I had planned to work on several projects, I reverted to using GIMP and RAW therapy again.  On a good note, I was not attempting to show files to a client like when it happened last year.  (it makes one photographer look quite professional....)

Anyone encountered this problem on Windows?  My subscription expires in 6 months, my computer and the date-time is fine.  I opened a service call last year which proved useless.  Any trick to prevent this from happening.  This is likely caused by a security features that is mis coded.... 

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all apps disabled

New Here ,
Jul 15, 2020

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Hello:

For the second year in a row, all Adobe software ceased to work while on vacation away from internet access.  The problem fixes itself the instant I reconnect to the internet without any intervention.   I had planned to work on several projects, I reverted to using GIMP and RAW therapy again.  On a good note, I was not attempting to show files to a client like when it happened last year.  (it makes one photographer look quite professional....)

Anyone encountered this problem on Windows?  My subscription expires in 6 months, my computer and the date-time is fine.  I opened a service call last year which proved useless.  Any trick to prevent this from happening.  This is likely caused by a security features that is mis coded.... 

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Jul 15, 2020 0
Adobe Employee ,
Jul 22, 2020

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Hi there, 

 You don't need an ongoing Internet connection to use Creative Cloud apps, however, every 30 days Adobe tries to validate your software and sends you a notification to connect to the internet.

Please see the details here:https://helpx.adobe.com/in/creative-cloud/kb/internet-connection-creative-cloud-apps.html

 

Thanks 

Kanika 

 

 

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Jul 22, 2020 0
New Here ,
Jul 23, 2020

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Thank for the reply Anika.  There must be someting wrong with the validation for my laptop as the problem occured after less than 24 hours without internet.  Two years in a row... Any idea what I can do to prevent this? 

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Jul 23, 2020 0