All Apps inkompatible though Windows is uptodate

New Here ,
Mar 25, 2021 Mar 25, 2021

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We have an issue on a Windows 10 machine - Version 1909, all up to date. Space available is around 40GB, 16 GB RAM, High Reslution Display and Video Card is also available.

However, CC states that all Apps are incompatible and that we require Windows Version 1809 or higher - which we already have. What else could be the issue? It would be of course helpful if the error message states what the problem is.

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LEGEND , Mar 25, 2021 Mar 25, 2021
I am not aware of what other causes this may have. I suggest you contact Adobe Customer Service or your enterprise support (as appropriate), to see if they have known issues they have not shared.

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LEGEND ,
Mar 25, 2021 Mar 25, 2021

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CC absolutely believes that is what the problem is. Unfortunately, on some computers, it seems to get incorrect info about the Windows version. It might be because the CC app is run in compatibility mode, or because an old Windows component has been accidentally installed. I have never seen a specific fix. But please do check for compatibility mode on the app, it must be switched off.

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New Here ,
Mar 25, 2021 Mar 25, 2021

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Nope. Nothing runs in a compatibility mode - just checked. It would also not be required as we run all apps without any issues so far. One thing that comes to my mind though. We run the apps behind a company proxy. Is there a list of adobe servers and ports that must be available for activation etc.? Maybe there is a change on adobe's side that we need to adjust here.

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LEGEND ,
Mar 25, 2021 Mar 25, 2021

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I perhaps should have explained that more clearly. I only mean one app, the Creative Cloud Desktop app. On my system, that's "Creative Cloud.exe" in C:\Program Files\Adobe\Adobe Creative Cloud\ACC 

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New Here ,
Mar 25, 2021 Mar 25, 2021

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Thx. I explicitly checked this as well and no compatibility mode. I have also checked that the list of endpoints as published on https://helpx.adobe.com/de/enterprise/kb/network-endpoints.html

is accessible - which I can confirm they are. Is there anything else we can check to update the apps?

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LEGEND ,
Mar 25, 2021 Mar 25, 2021

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I am not aware of what other causes this may have. I suggest you contact Adobe Customer Service or your enterprise support (as appropriate), to see if they have known issues they have not shared.

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