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System Specs:
Issue:
Every single Adobe program is crashing upon launch. I don't get an error message, the programs don't load past the startup screen, and sometimes they don't even get there. I get beachballs as soon as the program's launch, and I end up having to force quit.
Attempted fixes:
I'm a marketing and design director and use Adobe Creative Cloud for work, daily and I'm getting desperate for this to be fixed.
Does anyone have any ideas?
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first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R
if that fails, do a clean cc install:
uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials