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All my Apps have stopped working

New Here ,
Apr 08, 2020

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After paying for Creative Cloud this morning, I am now being asked to "Start Trial" or "Purchase." I've had an account for 6 years! How can I fix this?

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All my Apps have stopped working

New Here ,
Apr 08, 2020

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After paying for Creative Cloud this morning, I am now being asked to "Start Trial" or "Purchase." I've had an account for 6 years! How can I fix this?

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Adobe Community Professional ,
Apr 08, 2020

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I don't know how to fix this, but I do know that you need this moved to Get Started, where someone with more knowledge thank I have can give you an answer. 🙂

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Most Valuable Participant ,
Apr 08, 2020

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Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

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