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Always an Error

New Here ,
Jun 29, 2020

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I love Adobe apps, but I have had an issue EVERY time that I try to update. It is always Error 301, and each time I go through the entire gambit of uninstalling, re-installing, repairing, or cleaning. Each time, a few hours later, things *might* work, but there are often other issues. This includes things like Illustrator never starting up.

 

If there is any way to fix this for both now and future updates I would appreciate the troubleshooting assistance. If this continues for future updates, I will be leaving Adobe products. 

 

Thanks

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Creative Cloud, Installation

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Always an Error

New Here ,
Jun 29, 2020

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I love Adobe apps, but I have had an issue EVERY time that I try to update. It is always Error 301, and each time I go through the entire gambit of uninstalling, re-installing, repairing, or cleaning. Each time, a few hours later, things *might* work, but there are often other issues. This includes things like Illustrator never starting up.

 

If there is any way to fix this for both now and future updates I would appreciate the troubleshooting assistance. If this continues for future updates, I will be leaving Adobe products. 

 

Thanks

Topics

Creative Cloud, Installation

Views

46

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Jun 29, 2020 0
Adobe Community Professional ,
Jun 29, 2020

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first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, do a clean cc install:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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Jun 29, 2020 0
New Here ,
Jun 30, 2020

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Thank you for your input. 

I have tried both of these things previously and it eventually works to uninstall everything, clean, then reinstall. However, I have to go through this process each and every time there is an update for creative cloud, illustrator, lightroom, etc. 

 

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Jun 30, 2020 0
Adobe Employee ,
Jul 06, 2020

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Jpoff, what step ends up resolving the error each time?

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Jul 06, 2020 0