Always 'waiting' and install doesn't start.

[scheissensee]

Hi.

I wanna start installing softwares from Creative Cloud and clicked "install" button but install doesn't start.

I stopped the firewall of my security software too.

I restarted computer many times as well and waited for more than 2 hours but the install doesn't start.

How can I solve this?

Thank you so much.

[John T Smith]

When you ask a question you need to provide some basic information
-Forum quick start https://community.adobe.com/t5/Community-Help/ASK-Forum-Success-Guide-Efficiently-using-the-forums/t...
- https://community.adobe.com/t5/Get-Started/Questions-you-need-to-answer-to-receive-better-help/td-p/...

Are you using the Cloud Manager to install all programs https://www.adobe.com/ie/creativecloud/desktop-app.html
https://community.adobe.com/t5/get-started/how-to-activate-your-adobe-software/td-p/9636861?page=1

[scheissensee]

Thanks John!

I download Cloud Manager and the problem was solved.

[Jeff A Wright]

In addition to John's questions, what type of Creative Cloud membership are you using, Sceissensee?  There is no membership assigned to the e-mail address you are using to post to this public discussion forum.

[scheissensee]

Hi Jeff.

I didn't know that.

I have one year license.

[Jeff A Wright]

Ok, thanks, Scheissensee.  I am glad to hear that the suggestions offered by John resolved your error.  I would recommend verifying what type of Creative Cloud membership you are using, in case you encounter any future problems.