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annoying preferences window keeps popping up while working with every other applications

New Here ,
Apr 24, 2020

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I uninstalled some of the applications from creative cloud application. These were Audition and character animation app Fuse i guess. since then, whenever i work with other applications like Quixel Mixer, Cinema 4d, this screen pops up and it doesn't matter which option i choose it keeps popping up,  blocks me sending commands and  this is slowing me down dramatically.

any suggestions?

 

 

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annoying preferences window keeps popping up while working with every other applications

New Here ,
Apr 24, 2020

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I uninstalled some of the applications from creative cloud application. These were Audition and character animation app Fuse i guess. since then, whenever i work with other applications like Quixel Mixer, Cinema 4d, this screen pops up and it doesn't matter which option i choose it keeps popping up,  blocks me sending commands and  this is slowing me down dramatically.

any suggestions?

 

 

adobe_screen.jpg

Topics

Creative Cloud, Installation

Views

151

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Adobe Community Professional ,
Apr 24, 2020

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reset the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

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New Here ,
Apr 25, 2020

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kglad, thank you very much for the reply, it didn't help. keeps on popping up. i also restarted the machine several times, at the end i am going to have to uninstall everything about CC i guess 😞

any other suggestions?

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Adobe Community Professional ,
Apr 25, 2020

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yes, the next step is a complete clean and then reinstall:

 



uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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New Here ,
Apr 26, 2020

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thank you so much kglad,

as you said, nothing seems cloudy after this full cleaning process.

i uninstalled, cleaned and re-installed everything back. it works perfect. 🙂

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Adobe Community Professional ,
Apr 25, 2020

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Turn Off the Auto update option and the option to Start the CC DTA with the system. Then Restart your computer.

 

 

2020-04-10 21_20_54-Creative Cloud Desktop.png2020-04-10 21_18_59-Creative Cloud Desktop.png

 

 

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New Here ,
Apr 26, 2020

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thank you all, for the answers and suggestions. everything works fine right now. 🙂

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Adobe Community Professional ,
Apr 26, 2020

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you'll help others if you post what you did that solved the problem.

 

addendum:  oops, sorry.  i see your reply to the cleaning message, now.  if you mark it correct, it will be easier for others to focus on it.

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Adobe Community Professional ,
Apr 26, 2020

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They did in a reply above. They Un installed everything, Used the Cleaner tool to CLEAN out everything that might of been left behind and then Reinstalled.

 

The Nuclear option.

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