App install problems

New Here ,
Jan 17, 2021

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Hello, 

I am having an issue with installing apps through the Creative Cloud Desktop app. I recently purchased a subscription and was really excited about downloading the various editing apps. I tried to install Animate and Photoshop but as it was downloading, it eventually stops and says to retry. I've been "retrying" ever since and none of the apps are downloading. I am sure some other people have also experienced these same issues and it would be really helpful to solve it. Thank you! 

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CC FAQ, Creative Cloud, Installation, New user

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Adobe Community Professional ,
Jan 17, 2021

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Which operating system?

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xxAerixx AUTHOR LATEST
New Here ,
Jan 17, 2021

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It is an HP Stream 14. The app itself says Photoshop is compatible with the laptop but the internet says otherwise.

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