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Applications missing from Creative Cloud Desktop application

Adobe Employee ,
May 20, 2014

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If you are unable to locate a specific application then it is likely the computer you are using does not meet the current system requirements.  In the following example you can see that After Effects and Premiere Pro are missing from the list of available applications.

CCD apps missing.jpg

When I look at the System information for my Windows installation I am informed that I have a 32-bit version of Windows 8.

Windows System info.jpg

This means that I will be unable to install Premiere Pro or After Effects as my current computer does not meet the minimum system requirements.  You can find a list of Creative Cloud system requirements at Adobe Creative Cloud – Tech specs.

For additional information please see Not all apps displayed for download | Creative Cloud desktop app, Adobe Application Manager.

If you have confirmed that your computer meets and exceeds all of the listed System requirements then please see CC desktop lists applications as "Up to Date" when not installed.

Message was edited by: Jeff Wright Updated ink to http://helpx.adobe.com/creative-cloud/kb/all-apps-displayed-aam.html.

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Applications missing from Creative Cloud Desktop application

Adobe Employee ,
May 20, 2014

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If you are unable to locate a specific application then it is likely the computer you are using does not meet the current system requirements.  In the following example you can see that After Effects and Premiere Pro are missing from the list of available applications.

CCD apps missing.jpg

When I look at the System information for my Windows installation I am informed that I have a 32-bit version of Windows 8.

Windows System info.jpg

This means that I will be unable to install Premiere Pro or After Effects as my current computer does not meet the minimum system requirements.  You can find a list of Creative Cloud system requirements at Adobe Creative Cloud – Tech specs.

For additional information please see Not all apps displayed for download | Creative Cloud desktop app, Adobe Application Manager.

If you have confirmed that your computer meets and exceeds all of the listed System requirements then please see CC desktop lists applications as "Up to Date" when not installed.

Message was edited by: Jeff Wright Updated ink to http://helpx.adobe.com/creative-cloud/kb/all-apps-displayed-aam.html.

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May 20, 2014 9
Explorer ,
Jun 15, 2014

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Dear Jeff.

This is very Common error with the Adobe Creative Cloud application.

If you have already have Download Adobe Creative Cloud application you can use Download Center : Adobe Creative Cloud for your Product Download.

You can also try this with your application if you are not a trail version user.

1. Launch the Adobe Application/ Creative Cloud application manager.

2. Click the gear icon in the upper-right corner and select Preferences.

3. In the Preferences menu, under General, click the Account tab.

4. Click Sign Out from Creative Cloud.

5. When prompted, sign in with your Adobe ID (usually your email address) and password.

Once You are done the application may ask you for update, Please let the application update Completely.

Note: Please Close all the other Adobe application before you Proceed.

All the Best.

Thank you

Maitreiyee.

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Jun 15, 2014 6
New Here ,
Jul 02, 2014

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Hi Maitreiyee,

I also faced the same problem as Jeff's. Tried your solution, but it did not work. I have still 26 days left of my trial. The App tab shows: Illustrator CC(2014) with green tick and Up to date. I have successfully worked on CC two days back, but I Quit it. Now when I signed out and signed it again after restart of comp, it doesn't work. Pl. help!

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Jul 02, 2014 1
Adobe Employee ,
Jul 02, 2014

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Shalabh please see CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html for information on how to reinstall Illustrator CC 2014.

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Jul 02, 2014 0
Community Beginner ,
Nov 17, 2014

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I have the same problems. I have tried everything and still nothing works. I get folders, questuions and a lot I really do know nothing about. I just want a software running and After I started online, I have nothing but problems. I have now tried in 2 weeks and still nothing works.

I will leace creatice cloud soon - also because of the obviously missing help - and the help I get is wrong. This is backwards for Adobe and forwrad for nwe and simple software. We will change to other software soon.

We find it very very very strange that we shall pay so much money and get so little help.

Once a smart man said KEEP IT SIMPLE, and I rember once a Adone CEO telling the same. Have Adobe forgot we want it easy.

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Nov 17, 2014 3
Adobe Employee ,
Nov 18, 2014

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European Mannuquins I am sorry you are facing difficulties utilizing your Creative Cloud Membership.  What specific errors are you experiencing?

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Nov 18, 2014 0
Community Beginner ,
Nov 19, 2014

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Hi Jeff,

I have a lot of problems. First og all the system will not accept my account and even I have downloaded CPLauncher and can see the software, I will not genereate password. Nothing works, and if do not, I have to stop paying, because my boss are a little angry.

He says: We pay and it do not work. Find other software. We can’t afford you sitting doing nothing. If Adobe makes such a software that causes us trouble, we will change to something else, we do not need Aobe for our projects.

So Jeff – The software are very complicated, it can run, It can’t genereate license,  and on top of all this, I have to defend Adobe. Well – I will not. I have been fighting in 3 weeks and this week is the last. Monday morning I will stop using Adobe coud and stop my membership.

Med venlig hilsen / Kind regards

Michael Peters

<Removed by Moderator>

Fra: Jeff A Wright

Sendt: 18. november 2014 17:51

Til: Michael Peters - European Mannequins & Shop

Emne:  Applications missing from Creative Cloud Desktop application

Applications missing from Creative Cloud Desktop application

created by Jeff A Wright<https://forums.adobe.com/people/JeffAWright> in Creative Cloud Download & Install - View the full discussion<https://forums.adobe.com/message/6940856#6940856>

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Nov 19, 2014 4
Community Beginner ,
Dec 17, 2014

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The Creative cloud installer is missing from my desk top ( Mac )

If I click on the Icon in applications it says ( The application CC is no longer open )

I downloaded the Creative cloud installer and when I tried to run it it says ) Another version is running Please quit and retry error code 86 )

Light room and Photoshop are running ok but I cant update them

Regards

Robin Warren

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Dec 17, 2014 3
New Here ,
May 28, 2015

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This worked for me.

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May 28, 2015 0
New Here ,
Dec 30, 2016

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thanx

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Dec 30, 2016 0
Community Beginner ,
Feb 05, 2017

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Hello,

For some reason I can only download the Adobe Premiere CC 2014 version, although there are couple of newer ones.

How come?

tiPr1.jpg

Thanks,

Ori

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Feb 05, 2017 0
Adobe Community Professional ,
Feb 05, 2017

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You have Video selected as what to display. Change it to All Apps.

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Feb 05, 2017 3
Community Beginner ,
Feb 05, 2017

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It's still the same thing - only Premiere Pro CC 2014... Not a higher version..

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Feb 05, 2017 1
Adobe Community Professional ,
Feb 05, 2017

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Move the scroll bar all the way to the top and post another screen shot.

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Feb 05, 2017 0
Community Beginner ,
Feb 05, 2017

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tiPr1.jpg

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Feb 05, 2017 0
Adobe Community Professional ,
Feb 05, 2017

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That it says "Try" suggests you're not logged in under a Creative Cloud subscriber email. If you are a subscriber, make sure you're logged in under the right account.

You would use the cog icon, Preferences, to log out, in order to log in again.

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Feb 05, 2017 0
Community Beginner ,
Feb 05, 2017

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I'm logged in as a Creative Cloud user and on my account I purchased Premiere.

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Feb 05, 2017 0
Adobe Community Professional ,
Feb 05, 2017

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What operating system are you running? The newest version may only work under Windows 7 and 10.

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Feb 05, 2017 0
Community Beginner ,
Feb 05, 2017

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I'm running on Windows 7

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Feb 05, 2017 0
Adobe Community Professional ,
Feb 05, 2017

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Do you have a CC subscription? If so, is it the same email account as you used when you bought Premiere?

It would make sense that if the two are different, and you're logged in under the one you used to buy Premiere, you would only be shown options to re-download the version you bought.

Hoping that they are different, log out of the Premiere purchase one and log in under your CC subscription one. Then you should be able to install later versions of Premiere, as well as all the other apps.

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Feb 05, 2017 0
Adobe Community Professional ,
Feb 05, 2017

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orir92863031 wrote:

I'm running on Windows 7

64 bit or 32 bit version?

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Feb 05, 2017 1
Community Beginner ,
Feb 05, 2017

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I don't know what a CC subscription is..

I created an Adobe ID and purchased Premiere for as a "Creative Cloud single-app membership for Adobe Premiere Pro (one-year)‎".

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Feb 05, 2017 0
Community Beginner ,
Feb 05, 2017

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64

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Feb 05, 2017 1
Adobe Community Professional ,
Feb 05, 2017

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A CC subscription is shorthand for membership of any one of the Creative Cloud plans.

You have a Single App CC subscription.

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Feb 05, 2017 1
New Here ,
Jun 04, 2018

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good

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Jun 04, 2018 0
New Here ,
Feb 22, 2020

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hi ehhm can you send me the download for service config

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Feb 22, 2020 0
New Here ,
Jul 12, 2019

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Thanks for the guide

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Jul 12, 2019 0