Apps doesn't upgrade

Community Beginner ,
Nov 24, 2020

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Hi, i've update my imac with Big Sur, but now but now creative clouds doesn't update the apps. 
Has this happened to anyone else?

 

Thanks

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Creative Cloud, Installation

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1 Correct Answer

Adobe Community Professional , Nov 24, 2020
kglad Adobe Community Professional , Nov 24, 2020
first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:Win: Ctrl + Alt + RMac: Cmd + Opt + Rif that fails, try to repairhttps://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.htmlif that fails go ahead and uninstall/reinstall per the above linkif that fails, do a clean cc install following each applicable step:uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html...

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Adobe Community Professional ,
Nov 24, 2020

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big sur is not compatible with some cc apps (eg, animate and acrobat) and there are compatible/installable programs that have problems with big sur.

 

that's said, what problem are you seeing when you try to update?

 

kglad_0-1606220395476.png

 

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Community Beginner ,
Nov 24, 2020

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I can’t get my Adobe Apps to run. Creative Cloud appears to be working but
then nothing happens. I have tried deleting all Adobe Apps but even the
uninstall program won’t run. --
David

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Adobe Community Professional ,
Nov 24, 2020

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first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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