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Apps don't start after login

Community Beginner ,
Aug 06, 2020

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Hi everyone!

 

I was working from home office yesterday, so I had to relogin to my Adobe CC account on my office pc today. After typing in my login information a loading screen appears (see attached screenshot) and stays forever (I waited for 10 minutes).

The Creative Cloud Deskop App still works but all the other apps won't start anymore.

I tried everything in this article without succes: https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

Any help would be apreciated!

Correct answer by omnia360 | Community Beginner

I found a solution in a different thread in this forum: https://community.adobe.com/t5/download-install/all-cc-applications-stuck-at-screen-with-spinning-blue-circle/td-p/10167297?page=5

What worked for me was basicly this: Go to the IE browser " advanced settings", uncheck "Do not save encrypted pages to disk".

I am not entirely sure because I use a german version of windows and the option is named a little differently. I would translate it to "Allow installation of software even though the signature is not valid"

Not sure if it is a bad translation, oder a different option.

Now it works for me... good look!

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Apps don't start after login

Community Beginner ,
Aug 06, 2020

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Hi everyone!

 

I was working from home office yesterday, so I had to relogin to my Adobe CC account on my office pc today. After typing in my login information a loading screen appears (see attached screenshot) and stays forever (I waited for 10 minutes).

The Creative Cloud Deskop App still works but all the other apps won't start anymore.

I tried everything in this article without succes: https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

Any help would be apreciated!

Correct answer by omnia360 | Community Beginner

I found a solution in a different thread in this forum: https://community.adobe.com/t5/download-install/all-cc-applications-stuck-at-screen-with-spinning-blue-circle/td-p/10167297?page=5

What worked for me was basicly this: Go to the IE browser " advanced settings", uncheck "Do not save encrypted pages to disk".

I am not entirely sure because I use a german version of windows and the option is named a little differently. I would translate it to "Allow installation of software even though the signature is not valid"

Not sure if it is a bad translation, oder a different option.

Now it works for me... good look!

TOPICS
File sync

Views

75

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 06, 2020 0
New Here ,
Aug 06, 2020

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Hi! 

 

Since this morning I have this exact same problem and tried all the troubleshooting and reinstalling... It is quite frustrating 😞 Any help is very apreciated!!

 

Best regards

Bastian

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New Here ,
Aug 06, 2020

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Hi, same here, can't sign in since this morning, maybe this is a bigger issue, but everything is fine on 3 other computers that I have checked this on. This is really paralizing to my work.

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Aug 06, 2020 0
Community Beginner ,
Aug 06, 2020

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I found a solution in a different thread in this forum: https://community.adobe.com/t5/download-install/all-cc-applications-stuck-at-screen-with-spinning-bl...

What worked for me was basicly this: Go to the IE browser " advanced settings", uncheck "Do not save encrypted pages to disk".

I am not entirely sure because I use a german version of windows and the option is named a little differently. I would translate it to "Allow installation of software even though the signature is not valid"

Not sure if it is a bad translation, oder a different option.

Now it works for me... good look!

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Aug 06, 2020 0