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Are the Adobe chat support lines down?

Engaged ,
Apr 05, 2020

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When I click on the link to get chat it just takes me to some unrelated page.

When I go to the "Help Centre"  Page there's a link under individual support heading that tells me to sign in for support. I'm already signed in (or i couldn't post here). When I click on said link it takes me to another inappropraite page, certinanily nothing resembling Sign In or the chat support statt page.

Screen Shot 2020-04-06 at 1.43.48 pm.png

Clicking on that takes me to this page.  When I click on the link at the bottom it takes me back to the webpage i had to pages back. Oh brother, Adobe you konw how to please.

Screen Shot 2020-04-06 at 1.50.24 pm.png

 

I've been waiting on the phone for ages now, used old number as I can't even find the number on Adobe website ATM. The last time I got connected to a person the line was so bad and distorted with sonar ping sounds, reverb and white noise etc that I didn't even understand a single word the gentleman on the other end said.

I understand if due to COVID-19 processes have changed, but surely Adboe can modify their website to inform useres and not play games with all the curcular links that never deliver?

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Are the Adobe chat support lines down?

Engaged ,
Apr 05, 2020

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When I click on the link to get chat it just takes me to some unrelated page.

When I go to the "Help Centre"  Page there's a link under individual support heading that tells me to sign in for support. I'm already signed in (or i couldn't post here). When I click on said link it takes me to another inappropraite page, certinanily nothing resembling Sign In or the chat support statt page.

Screen Shot 2020-04-06 at 1.43.48 pm.png

Clicking on that takes me to this page.  When I click on the link at the bottom it takes me back to the webpage i had to pages back. Oh brother, Adobe you konw how to please.

Screen Shot 2020-04-06 at 1.50.24 pm.png

 

I've been waiting on the phone for ages now, used old number as I can't even find the number on Adobe website ATM. The last time I got connected to a person the line was so bad and distorted with sonar ping sounds, reverb and white noise etc that I didn't even understand a single word the gentleman on the other end said.

I understand if due to COVID-19 processes have changed, but surely Adboe can modify their website to inform useres and not play games with all the curcular links that never deliver?

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Apr 05, 2020 0
Engaged ,
Apr 05, 2020

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I just tried in Safari instead of FIreFox and the "pop up" chat window worked. It still said "sing In" wehen i ewas already signed in but the 'pop-up' seems to work in Safari. It's not really a pop-up, it's framed within the Adobe webpage still and can only move horizontally across page not vertically or outside the webpage margins, so it's not clear if it's FireFox pop-up blocker in action or seomthing else. I'll investigate…

 

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