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Attempting to cancel- given 3 months free?

New Here ,
Mar 16, 2020

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I called in to inquire about cancelling my account without the extra fee. I am a college student affected by COVID-19, and am no longer required to have these services. I called, and was given three months of free access. However, I don't need access, and would like to cancel my subscription altogether, as I not longer need it for class.

The woman I spoke to said that my subcription would simply end in three months, after my free three months. However, my account still lists my next billing date in July, and still includes the cancellation fee.

I appreciate your understanding!

 

My question: Can I just cancel my subscription without the cancellation fee?

(I know this would have to be considered a special circumstance)

 

[Moved from Community Help (which is about the forums) to a better forum... Mod]
[To find a forum for your program please start at https://community.adobe.com/]

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Attempting to cancel- given 3 months free?

New Here ,
Mar 16, 2020

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I called in to inquire about cancelling my account without the extra fee. I am a college student affected by COVID-19, and am no longer required to have these services. I called, and was given three months of free access. However, I don't need access, and would like to cancel my subscription altogether, as I not longer need it for class.

The woman I spoke to said that my subcription would simply end in three months, after my free three months. However, my account still lists my next billing date in July, and still includes the cancellation fee.

I appreciate your understanding!

 

My question: Can I just cancel my subscription without the cancellation fee?

(I know this would have to be considered a special circumstance)

 

[Moved from Community Help (which is about the forums) to a better forum... Mod]
[To find a forum for your program please start at https://community.adobe.com/]

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Mar 16, 2020 0
Most Valuable Participant ,
Mar 16, 2020

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This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...

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Mar 16, 2020 1
Adobe Community Professional ,
Mar 16, 2020

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I hope that you feel better.  I also hope that you are not using COVID-19 as excuse.... if you lie about things it can bring you bad karma.  But if you have the virus, then I do hope you get better.  I would not wish it on anyone.  So take care of yourself.... and get healthy soon!

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Mar 16, 2020 0
Adobe Community Professional ,
Mar 16, 2020

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We're all being effected by Corona Virus whether infected or not.  These are very crazy times.

 

That said, this is a user-to-user forum, not Adobe support.  You must talk to an online chat agent about your particular situation and explain that you have no interest in the extra 3 months.  You simply want to cancel. 

 

If you can persuade the agent to waive the cancellation fees, great.  But they are not under any obligation to do so. 

 

Good luck and stay well.

 

Nancy O'Shea, ACP
Alt-Web.com

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