Automatic Update Issues

New Here ,
Mar 27, 2021 Mar 27, 2021

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  • Creative Cloud doesn't show last version of the app and I receive a message saying that adobe updater is not allowed on my Mac and suggesting to "contact the administrator" but I am not a client enterprise. On another device (MacBook Pro) it works perfectly the autoupdate
  • The only way to update on my Mac is to disinstall and then re.install the new version but clearly it is not the ideal way 
  • Any suggestions?
  • THANK YOU

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Adobe Community Professional ,
Mar 27, 2021 Mar 27, 2021

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what's your os version?

what app (and what's its version) are you trying to update?

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Adobe Community Professional ,
Mar 27, 2021 Mar 27, 2021

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Does this happen with one particular app or multiple?

You could try the Adobe Cleaner as below which can address issues that interfere with a new installation or update.

https://helpx.adobe.com/enterprise/kb/cc-cleaner-tool-for-enterprise-users.html

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