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Been charged twice this month for creative cloud. Why?

New Here ,
Mar 15, 2018

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Trying to get through to customer service is proving to be a pain and this month my creative cloud charge has came off twice, once on the 12th (monday) and the second payment today. These payments were £24.96 each so pretty annoyed. How do I go about sorting this?

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Been charged twice this month for creative cloud. Why?

New Here ,
Mar 15, 2018

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Trying to get through to customer service is proving to be a pain and this month my creative cloud charge has came off twice, once on the 12th (monday) and the second payment today. These payments were £24.96 each so pretty annoyed. How do I go about sorting this?

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Creative Cloud

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1.4K

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New Here ,
Mar 16, 2018

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Same problem here. Have been charged on the 12th and on the 14th again.

Customer Service is no help, told me that only one payment was taken out of my account though my bank statement proofs that this is not true.

They opened a case file and since then heard nothing from them, no answer to my request or at least an update.  I am left in complete limbo for two days now, not knowing what's going on or when the double booking will be refunded. Disgraceful.

Not to mention that because of the double booking my bank account went into overdraft and I have to pay fees for that now.

This company just lost a customer, will cancel my subscription as soon as possible!

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Adobe Employee ,
Mar 16, 2018

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Hi Bellablöd,

We're sorry for the inconvenience.

There was an issue with the payment processor that resulted in a duplicate charge and they are in the process of arranging for the refund to be issued. Kindly allow some time to get this resolved.

We appreciate your patience.

Thanks

Kanika

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New Here ,
Mar 22, 2018

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This has also happened to me. I got charged on the 12th and then again on the 14th? Why?

Customer service is hopeless and none of the contact options work?

If the money isn't refunded in the next week. I will be cancelling my subscription. So disappointing!

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