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BEING WRONGFULLY CHARGED

New Here ,
May 11, 2020

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I am still a student at SFSU until the end of May. I am supposed to have access to the Creative Cloud INCLUDED in this semester until I graduate, due to corona virus.  I have been wrongfully  charged on May 9th for some reason and am unable to reach a real person or any kind of real customer support. I want my money back as soon as possible or an extension for the use the Creative Cloud.  

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COVID EDU Access

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BEING WRONGFULLY CHARGED

New Here ,
May 11, 2020

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I am still a student at SFSU until the end of May. I am supposed to have access to the Creative Cloud INCLUDED in this semester until I graduate, due to corona virus.  I have been wrongfully  charged on May 9th for some reason and am unable to reach a real person or any kind of real customer support. I want my money back as soon as possible or an extension for the use the Creative Cloud.  

TOPICS
COVID EDU Access

Views

907

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May 11, 2020 0
Most Valuable Participant ,
May 11, 2020

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This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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May 11, 2020 1
Adobe Employee ,
May 11, 2020

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DianaPlo, sorry you are encountering problems using your Creative Cloud membership.  In addition to the suggestions offered by John, please make sure to sign in with the e-mail address associated with your membership.  There are no active memberships on the e-mail address you used to post to this public discussion forum.

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May 11, 2020 1