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Blank grey screen shows when opening Illustrator/InDesign and error message

New Here ,
May 05, 2020

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When I open either adobe application, I am greeted with a blank grey screen (instead of a menu). I can still file > open recent which works, however file > create now prompts an error message, as attached! 

 

I have uninstalled and reinstalled all adobe applications, restarted my computer and used the adobe creative cleaner also but nothing seems to be working. Screenshot 2020-05-05 at 15.57.46.png

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Creative Cloud

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Blank grey screen shows when opening Illustrator/InDesign and error message

New Here ,
May 05, 2020

Copy link to clipboard

Copied

When I open either adobe application, I am greeted with a blank grey screen (instead of a menu). I can still file > open recent which works, however file > create now prompts an error message, as attached! 

 

I have uninstalled and reinstalled all adobe applications, restarted my computer and used the adobe creative cleaner also but nothing seems to be working. Screenshot 2020-05-05 at 15.57.46.png

TOPICS
Creative Cloud

Views

232

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 05, 2020 0

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