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Blank screen when installing InDesign windows 10

New Here ,
Apr 12, 2020

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When running the .exe to run/download InDesign, a blank screen pops up which I assume is the window to run the program. It is completely blank and the only function is the 'X' at the top right hand corner that exits the window.  I am on Windows 10. Please advise

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Creative Cloud, Installation, New user

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Blank screen when installing InDesign windows 10

New Here ,
Apr 12, 2020

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27F901D6-78B0-4207-AE57-CC75E03F9751.jpeg

When running the .exe to run/download InDesign, a blank screen pops up which I assume is the window to run the program. It is completely blank and the only function is the 'X' at the top right hand corner that exits the window.  I am on Windows 10. Please advise

TOPICS
Creative Cloud, Installation, New user

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307

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Apr 12, 2020 0
Adobe Community Professional ,
Apr 12, 2020

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NOTE: You must disable script blockers from your browser settings or add-ons.

 

1. Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + all other apps you intend to use.  They vary by product.
https://helpx.adobe.com/creative-cloud/system-requirements.html

 

2. Log-in with your paid Creative Cloud plan ID and password.

3. Download and install the Creative Cloud Desktop App.  You will use this app to access your other CC apps & services.

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

 

()__()
(='.'=)
(")_(")

 

Nancy O'Shea, ACP
Alt-Web.com

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Apr 12, 2020 1
LynnG1 LATEST
New Here ,
May 11, 2020

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Has this issue been resolved?

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May 11, 2020 0
Most Valuable Participant ,
Apr 12, 2020

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Sounds like you're trying to run an old version of InDesign on Windows 10. Only Creative Cloud is supported.

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Apr 12, 2020 1