Blank white box when opening any app

Contributor ,
Jan 15, 2021

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Whenever I open an app from Adobe CC, a blank white box appears. I cannot use any of the apps, when I close the blank white box it shuts the app down.

 

When I attempt to repair Adobe Creative Cloud from the Add/Remove program dialogue, it says my OS does not meet the minimum requirements and that Windows 7 is the minimum. I'm on Windows 10!

 

Has anyone managed to resolve this? This only happened after updating Adobe CC a couple days ago.

 

Capture_2.JPGCapture.JPG

TOPICS
Activation, CC FAQ, Creative Cloud, Installation

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Most Valuable Participant ,
Jan 15, 2021

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Contributor ,
Jan 16, 2021

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Hi John

 

Thanks for the links but I tried the first method to no avail.

 

I'll see how the 2nd one goes. Weird that it would only act up like this now.

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Contributor ,
Jan 24, 2021

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None of these options work unfortunately.

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Adobe Community Professional ,
Jan 24, 2021

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Contributor ,
Jan 25, 2021

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Hi Peru Rob

 

I've already done that twice to no avail.

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Adobe Community Professional ,
Jan 24, 2021

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This looks like a corrupt installation.

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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CJBoucherMedia AUTHOR LATEST
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Jan 25, 2021

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Hi Nancy

 

What does that mean exactly? When I reinstalled it nothing seemed out of place.

 

How do I make sue it's not corrupt?

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