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Browser authentication hangs installer

Community Beginner ,
Sep 13, 2019

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1440 - 12-Column-Grid-CC-Overview.jpg

I've tried several apps and the main Creative Cloud installer (I have the all apps plan) and it hangs here every time. I get taken to the browser window (in Chrome, regardless of my default browser settings) and it says:

clipboard_image_1.png

But the installer does not proceed. If I click on "If your browser is not responding, sign in here" nothing happens. I've uninstalled, tried again, then used the Adobe CC cleaner tool and removed everything, tried again, I've gone into the registry and deleted all Adobe keys, I've run as admin and as not, I've restarted and tried installing in Safe Mode with networking. Same results. I've also tried signing out before being taken to the browser, then signing in, then getting the "You're all set!" screen again. I've tried doing that with a different account. Nothing has worked.

 

Prior to this I had only Photoshop installed, and it worked fine. The issue started when I switched to the 'all apps' plan and tried to install acrobat. The installer hung 1/2 way through the Acrobat install. I quit, tried again, and got the above. Then tried all the steps I mention above. I also tried installing other apps, which is why the screengrab above shows my attempt to install XD.

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Browser authentication hangs installer

Community Beginner ,
Sep 13, 2019

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1440 - 12-Column-Grid-CC-Overview.jpg

I've tried several apps and the main Creative Cloud installer (I have the all apps plan) and it hangs here every time. I get taken to the browser window (in Chrome, regardless of my default browser settings) and it says:

clipboard_image_1.png

But the installer does not proceed. If I click on "If your browser is not responding, sign in here" nothing happens. I've uninstalled, tried again, then used the Adobe CC cleaner tool and removed everything, tried again, I've gone into the registry and deleted all Adobe keys, I've run as admin and as not, I've restarted and tried installing in Safe Mode with networking. Same results. I've also tried signing out before being taken to the browser, then signing in, then getting the "You're all set!" screen again. I've tried doing that with a different account. Nothing has worked.

 

Prior to this I had only Photoshop installed, and it worked fine. The issue started when I switched to the 'all apps' plan and tried to install acrobat. The installer hung 1/2 way through the Acrobat install. I quit, tried again, and got the above. Then tried all the steps I mention above. I also tried installing other apps, which is why the screengrab above shows my attempt to install XD.

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Creative Cloud

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Adobe Community Professional ,
Sep 13, 2019

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Does the instllation from Adobe Creative Cloud app hangs? 

 

Screenshot :

 

clipboard_image_0.png

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Community Beginner ,
Sep 13, 2019

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I cannot get to that point, that's the problem. It stops the process at the authentication screen I posted above.

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Adobe Community Professional ,
Sep 13, 2019

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If installed , uninstall Adobe Creative Cloud desktop app.

Navigate to C:>Programfiles(x86)>Adobe .

Open Adobe folder and if listed delete Adobe Creative Cloud folder.

 

Download and install Adobe Creative Cloud desktop :

 

https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/CreativeCloudSet-Up.exe

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Community Beginner ,
Sep 14, 2019

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I appreciate your trying to help, but please see my original post. I've deleted everything possible from my previous install.

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New Here ,
Nov 01, 2019

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I'm having the same problem. That link you sent crashes at install with an error 72.

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New Here ,
Dec 30, 2019

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This is the issue:

 

https://community.adobe.com/t5/get-started/creative-cloud-authenticating-proxies/m-p/4206667#M369253

 

I can't find the answer that works for me. There are suggested workarounds in the thread.

Post if you find something that works for you, please.

Happy New Year!

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New Here ,
Jan 08, 2020

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I have this same issue for the past 2 months. I was able to get it to finally install in late december but then replaced the HDD to an SSD due to age of the drive. Once again having the issue. The last time I was able to get it to actually pass tha authentication page when i removed all other sign ins.... Unfortunately i dont remember how I did that. I have a fresh drive so obviously adobe cc software has not touched this one ergo there is no software to delete for it. Will post more as I find more information but I am also having this issue and have had it on 2 other devices

 

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New Here ,
Apr 10, 2020

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I had the same issue when trying to install Adobe apps on a new computer. I found the solution in my case: Installing JavaScript and enable it in Internet Explorer.

 

As I understand it now, Internet Explorer is used in Windows 10 to adjust some kind of global settings for web browsing. I am using Mozilla Firefox mostly, so I was suprised to learn that enabling JavaScript in Firefox is not enough. Also, on my new computer I hadn't even installed Java Runtime Environment, which seems necessary to be able to run scripts.

 

To summarize what I had to do:

1. Install Java

2. Open Internet Explorer and enable active scripting

3. Enable JavaScript in my default web browser

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New Here ,
Apr 10, 2020

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I see jasons24923063 already answered the same thing in the copy of this thread: Installer hangs on browser authentication

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Adobe Community Professional ,
Apr 10, 2020

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That does not seam to be a solution to Xd!

 

Applies to: Creative Suite
December 1, 2016
 
To add it says current Firefox browsers (from 2016!!!) do not need that work around.
 
Quote from https://community.adobe.com/t5/get-started/browser-authentication-hangs-installer/m-p/11038752#M4626...:
Also, on my new computer I hadn't even installed Java Runtime Environment, which seems necessary to be able to run scripts.
Java and JavaScript are 2 different things and are not related to each other, except the name. At the time Netscape developed the scripting language for their browser, they found it cool to ride the Java wave. https://www.thesoftwareguild.com/faq/difference-between-java-and-javascript/
Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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New Here ,
11m ago

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I had a fresh Windows Server 2016 install and this happened. I had to install Google Chrome and disable Internet Explorer Enhanced Security.

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