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Hey all,
I've been experiencing some blue screen crashes while using Adobe CC programs on my new PC. These crashes only happen when using Adobe programs. I've already uninstalled/reinstalled (including preferences) and made sure all of my system drivers were up to date after getting several stopcodes related to drivers. I'll put the details of my system, the programs I use, and the stopcodes for my crashes below. If anyone has experienced similar issues, I'm hoping there's a solution.
(P.S. I just built my first PC and am working on being more tech literate as I go. If I'm missing anything glaring, let me know! Thx)
System:
CPU - AMD Ryzen 5 3600
Memory - Corsair Vengeance LPX 16GB
GPU - NVIDIA Geforce RTX 2060 Super
SSD - Samsung 970 Evo 1TB
OS - Windows 10 Education 64b
Programs I use:
Illustrator
Xd
Premiere Pro
Photoshop
Stopcodes on crashes:
KERNEL_MODE_HEAP_CORRUPTION
APC_INDEX_MISMATCH
KERNEL_AUTO_BOOST_LOCK_ACQUISITION_WITH_RAISED_IRQL
SYSTEM_SERVICE_EXCEPTION
IRQL_NOT_LESS_OR_EQUAL
DPC_WATCHDOG_VIOLATION
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that looks like a hardware problem (eg, overheating).
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So I thought that as well. Installed CoreTemp and checked on my CPU temps and they hover between 43 and 57 degrees, while using Adobe programs
GPU sticks around 37
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then it's not overheating.
but it still looks like a hardware problem so trouble shoot those first. a software problem would crash the program but not the os (unless the problematic program is the os).
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