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BSoD only when using Adobe programs (multiple stop codes)

New Here ,
Sep 25, 2020

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Hey all,

 

I've been experiencing some blue screen crashes while using Adobe CC programs on my new PC. These crashes only happen when using Adobe programs. I've already uninstalled/reinstalled (including preferences) and made sure all of my system drivers were up to date after getting several stopcodes related to drivers. I'll put the details of my system, the programs I use, and the stopcodes for my crashes below. If anyone has experienced similar issues, I'm hoping there's a solution.

 

(P.S. I just built my first PC and am working on being more tech literate as I go. If I'm missing anything glaring, let me know! Thx)

 

System:

CPU - AMD Ryzen 5 3600

Memory - Corsair Vengeance LPX 16GB

GPU - NVIDIA Geforce RTX 2060 Super

SSD - Samsung 970 Evo 1TB

OS - Windows 10 Education 64b

 

Programs I use:

Illustrator

Xd

Premiere Pro

Photoshop

 

Stopcodes on crashes:

KERNEL_MODE_HEAP_CORRUPTION

APC_INDEX_MISMATCH

KERNEL_AUTO_BOOST_LOCK_ACQUISITION_WITH_RAISED_IRQL

SYSTEM_SERVICE_EXCEPTION

IRQL_NOT_LESS_OR_EQUAL

DPC_WATCHDOG_VIOLATION

TOPICS
Creative Cloud, Installation

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BSoD only when using Adobe programs (multiple stop codes)

New Here ,
Sep 25, 2020

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Hey all,

 

I've been experiencing some blue screen crashes while using Adobe CC programs on my new PC. These crashes only happen when using Adobe programs. I've already uninstalled/reinstalled (including preferences) and made sure all of my system drivers were up to date after getting several stopcodes related to drivers. I'll put the details of my system, the programs I use, and the stopcodes for my crashes below. If anyone has experienced similar issues, I'm hoping there's a solution.

 

(P.S. I just built my first PC and am working on being more tech literate as I go. If I'm missing anything glaring, let me know! Thx)

 

System:

CPU - AMD Ryzen 5 3600

Memory - Corsair Vengeance LPX 16GB

GPU - NVIDIA Geforce RTX 2060 Super

SSD - Samsung 970 Evo 1TB

OS - Windows 10 Education 64b

 

Programs I use:

Illustrator

Xd

Premiere Pro

Photoshop

 

Stopcodes on crashes:

KERNEL_MODE_HEAP_CORRUPTION

APC_INDEX_MISMATCH

KERNEL_AUTO_BOOST_LOCK_ACQUISITION_WITH_RAISED_IRQL

SYSTEM_SERVICE_EXCEPTION

IRQL_NOT_LESS_OR_EQUAL

DPC_WATCHDOG_VIOLATION

TOPICS
Creative Cloud, Installation

Views

45

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Sep 25, 2020 0
Adobe Community Professional ,
Sep 25, 2020

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that looks like a hardware problem (eg, overheating).

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Sep 25, 2020 0
New Here ,
Sep 25, 2020

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So I thought that as well. Installed CoreTemp and checked on my CPU temps and they hover between 43 and 57 degrees, while using Adobe programs

 

GPU sticks around 37

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Sep 25, 2020 0
kglad LATEST
Adobe Community Professional ,
Sep 25, 2020

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then it's not overheating. 

 

but it still looks like a hardware problem so trouble shoot those first.  a software problem would crash the program but not the os (unless the problematic program is the os).

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Sep 25, 2020 0
Most Valuable Participant ,
Sep 25, 2020

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Sep 25, 2020 0