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My husband did a free trial of Creative Cloud & has been trying for months to cancel it.
This is a user-to-user forum, not Adobe support. I have a feeling there is more here than you are telling us. What is your Adobe case number please?
A free trial lasts 7 days only. And you have a 14 day grace period to cancel it without penalty. Did you do that?
Beyond that, an annual plan is a 12 month commitment. Cancelling early will incur a 50% penalty fee. Those are the terms.
https://www.adobe.com/legal/subscription-terms.html
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Hi
This is a user forum. Please contact Adobe Customer Care:
https://helpx.adobe.com/contact.html
Click the chat icon in the lower right and type "agent" to get a human.
~ Jane