Can I convert my license serial number to another language?

New Here ,
Jul 19, 2020

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Hello,
I bought the Chinese retail version of Acrobat 2017 Pro,
But I accidentally bought the wrong one,
I want to use the traditional Chinese version but bought the simplified Chinese version,
Can you help me convert the serial number of the simplified Chinese version to the traditional Chinese version?
Thank you..

Adobe Community Professional
Correct answer by Abambo | Adobe Community Professional

I can't and nobody here on the forum can. Your only option is to contact customer care. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

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Can I convert my license serial number to another language?

New Here ,
Jul 19, 2020

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Hello,
I bought the Chinese retail version of Acrobat 2017 Pro,
But I accidentally bought the wrong one,
I want to use the traditional Chinese version but bought the simplified Chinese version,
Can you help me convert the serial number of the simplified Chinese version to the traditional Chinese version?
Thank you..

Adobe Community Professional
Correct answer by Abambo | Adobe Community Professional

I can't and nobody here on the forum can. Your only option is to contact customer care. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

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Jul 19, 2020 0
Adobe Community Professional ,
Jul 26, 2020

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I can't and nobody here on the forum can. Your only option is to contact customer care. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Jul 26, 2020 0
Adobe Community Professional ,
Aug 01, 2020

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See if this helps you.  The multilingual installer supports Chinese Traditional.

https://helpx.adobe.com/download-install/kb/acrobat-2017-downloads.html

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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