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can not cancel my test trial contract

New Here ,
Mar 28, 2020

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How can I cancel my test trial contract.

 

under "Manage plan" is no "cancel plan" visible.

 

Adobe Community Professional
Correct answer by Tacafy大尉 | Adobe Community Professional

As John T Smith says, you need to contact customer care to cancel.

In many cases, this is just before the end of the trial version and the cancel button is grayed out when preparing for the billing process to move to the full version.

If you finish the trial version and automatically switch to the regular version, don't worry, you will be billed once, but if you cancel within 14 days, you will get a full refund.

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can not cancel my test trial contract

New Here ,
Mar 28, 2020

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How can I cancel my test trial contract.

 

under "Manage plan" is no "cancel plan" visible.

 

Adobe Community Professional
Correct answer by Tacafy大尉 | Adobe Community Professional

As John T Smith says, you need to contact customer care to cancel.

In many cases, this is just before the end of the trial version and the cancel button is grayed out when preparing for the billing process to move to the full version.

If you finish the trial version and automatically switch to the regular version, don't worry, you will be billed once, but if you cancel within 14 days, you will get a full refund.

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Mar 28, 2020 0
Most Valuable Participant ,
Mar 28, 2020

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To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

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Mar 28, 2020 1
Adobe Community Professional ,
Mar 28, 2020

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As John T Smith says, you need to contact customer care to cancel.

In many cases, this is just before the end of the trial version and the cancel button is grayed out when preparing for the billing process to move to the full version.

If you finish the trial version and automatically switch to the regular version, don't worry, you will be billed once, but if you cancel within 14 days, you will get a full refund.


TkfY(ACP),JAPAN

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Mar 28, 2020 0
New Here ,
Mar 29, 2020

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thanks for your answer.

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Mar 29, 2020 0