Windows 10 x64
I TRY cleanertool,
In C:Adobe folders all delete
reinstall failed error 62
What Can I Do?????
do a clean cc install:
properly uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials
if that all fails because you've already improperly deleted instead of uninstalling adobe's programs, embed a screenshot showing the error.
Is there any other way?
I sent the log collector to Adobe.
looking for a shortcut is likely to take longer than doing a clean install.
If I do remove, isn't it correct that the shortcut icon disappears?
i'm not sure what you're asking but if you properly uninstall a program, it's shortcut icon should be removed.
C > Program Files > Adobe
C > Program Files > Common > Adobe
C > Program Files(x86) > Adobe
C > Program Files(x86) > Common > Adobe
C > Program Data > Adobe
C > User > PC name > Appdata > Local > Adobe
C > User > PC name > Appdata > Roaming > Adobe
C > User > PC name > Appdata > Local data > Adobe All
In C drive Delete All Adobe folders