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Can't access InDesign

New Here ,
May 01, 2020

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Hi! I've been using InDesign for years. I loaded up creative cloud this afternoon and I was asked to sign in. Upon doing so creative cloud loaded up - however rather and opening the app the only option for InDesign was start free trial. 

 

I have checked my bank account, payment for the programme was taken today. 

 

Can't see at all why I can't access the programme. 

 

Anyone have an idea?

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Creative Cloud

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Can't access InDesign

New Here ,
May 01, 2020

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Hi! I've been using InDesign for years. I loaded up creative cloud this afternoon and I was asked to sign in. Upon doing so creative cloud loaded up - however rather and opening the app the only option for InDesign was start free trial. 

 

I have checked my bank account, payment for the programme was taken today. 

 

Can't see at all why I can't access the programme. 

 

Anyone have an idea?

TOPICS
Creative Cloud

Views

31

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 01, 2020 0
Most Valuable Participant ,
May 01, 2020

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Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

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