Can't Cancel Adobe Creative Cloud Subscription

New Here ,
Aug 03, 2017

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Hello so I am trying to cancel my Creative Cloud Photography plan (one-year)‎ and I have am having some issues. For one, when I go to Plans and Products in my account it doesn't not have the "switch plan" or "cancel plan" options so there is no way at all that I can cancel it. Second of all it is saying there is an "issue with my payment details" which is probably the reason for the first one. Thirdly, when I will be able to cancel, will I have to pay a 50% termination fee as it is a annual subscription (paid monthly) fee? Because if that's the case, that's bull, because when I wanted to get the Creative Photography Plan, I wanted to use it on a month by month basis so I could cancel and then get it again when I needed it. But when buying it, it did not give me an option to have a month-month subscription.

Thank you and I hope I receive the help I need!

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Can't Cancel Adobe Creative Cloud Subscription

New Here ,
Aug 03, 2017

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Hello so I am trying to cancel my Creative Cloud Photography plan (one-year)‎ and I have am having some issues. For one, when I go to Plans and Products in my account it doesn't not have the "switch plan" or "cancel plan" options so there is no way at all that I can cancel it. Second of all it is saying there is an "issue with my payment details" which is probably the reason for the first one. Thirdly, when I will be able to cancel, will I have to pay a 50% termination fee as it is a annual subscription (paid monthly) fee? Because if that's the case, that's bull, because when I wanted to get the Creative Photography Plan, I wanted to use it on a month by month basis so I could cancel and then get it again when I needed it. But when buying it, it did not give me an option to have a month-month subscription.

Thank you and I hope I receive the help I need!

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Creative Cloud

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Aug 03, 2017 0
Adobe Employee ,
Aug 03, 2017

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Hi Samuel,

I understand your concerns. You are correct! If there is a payment issue, the cancellation option doesn't show up.

As you have mentioned that you are unable to cancel the plan from your accounts page, I would request you to Contact Customer Care for the billing and cancellation queries.

Please go through the Adobe - Subscription Terms to understand the cancellation fee scenarios.

Regards,

Sheena

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Aug 03, 2017 1
New Here ,
Aug 04, 2017

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I have sent two support chat messages to Adobe and have instantly relieved an email saying that it is closed and resolved when I do not think the issue is resolved. Now when I click "manage plan" it just goes to a blank page. I think this may mean it is cancelled but I have no way to tell.

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Aug 04, 2017 0
Adobe Employee ,
Aug 08, 2017

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Samuel, I still see the plan active under your Adobe ID.

Please see Contact Support FAQ: Unable to reach support through the "Contact US" link

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Aug 08, 2017 0
New Here ,
Oct 22, 2017

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Hello, I have the same problem: the "plan" page shows up totally blank, and as a result I can't cancel my subscription. What should I do?

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Oct 22, 2017 2
New Here ,
Oct 23, 2017

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Please help me cancel my plan. it shouldn’t be this hard! I have been moving around and clicking all over for an hour trying to cancel the membership. I feel like you do this on purpose to make it difficult to cancel and I’m angry. My plan is up for auto renewal and I don’t want it anymore. Do not post a link for me to contacr customer service because that link is not helpful and doesnt go anywhere. Just give me a phone number to call! This is ridiculous.

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Oct 23, 2017 5
Community Beginner ,
Dec 13, 2017

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Same boat here, trying out the new adobe xd was the worst mistake me and my wife made. Been waiting on chat for hours.

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Dec 13, 2017 0
Community Beginner ,
Jan 06, 2018

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Hello Sheena, can you please help me?... I also made the same mistake yesterday (Jan 6, 2018) and now want to cancel the purchase of Lightroom CC. Have been trying to contact via chat several times (as I am living in Indonesia) but not response at all. Also have been around the site to find a simple way to do it but no success too. My account does not have the cancel button, and definitely would like to have the cancellation within the 14 days period.

Please kindly assist me to cancel it. Thank you.

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Jan 06, 2018 0
New Here ,
Jun 08, 2018

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This Company Sucks! This is total bullshit. That is why every chance I have I go to free software like Gimp. Adobe you suck hard!

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Jun 08, 2018 0
New Here ,
Jun 08, 2018

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This company should be out of business with Service like this! Out of control!

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Jun 08, 2018 0
New Here ,
Oct 23, 2017

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Hi, I also have the same issue. I want to cancel the creative cloud photography plan (1year) but I can't find the 'switch plan' or 'cancel plan' option.

Please help me to cancel my current subscription.

Thank you!

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Oct 23, 2017 0
New Here ,
Feb 05, 2018

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Cancel the bank card

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Feb 05, 2018 0
New Here ,
Jul 29, 2018

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Hello mam. I've taken the adobe creative cloud package for one year. I've used it for a month. I would like to cancel the subscription because its too expensive. I don't see any option to cancel my membership. Please help me out.

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Jul 29, 2018 0
New Here ,
Dec 04, 2020

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Sheena, 

HOW THE HELL DO I CANCEL MY ADOBE ACCOUNT ???!!! 

THIS IS ABSOLUTELY RIDICULOUS ! 

CANCEL MY ACCOUNT AND STOP CHARGING ME RIGHT NOW ! 

I am sick of getting charged ! I have waited for months to see the "cancel" option and it hasn't shown up. There's no damn problem with the payment because y'all are clearly STILL CHARGING ME. 

I don't want to have to get a new card but I will if this doesn't STOP. 

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Dec 04, 2020 0
Community Beginner ,
Jan 06, 2018

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Hello... I also made the same mistake yesterday (Jan 6, 2018) and now want to cancel the purchase of Lightroom CC. Have been trying to contact via chat (as I am living in Indonesia) but not response at all. Also have been around the site to find a simple way to do it but no success too.

Please kindly assist me to cancel it.

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Jan 06, 2018 0
New Here ,
Feb 02, 2018

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Am from south America,  had the same issues for cancelling my suscription, I was so desperate that I contacted my credit card company to stop payments, it is really the best solution instead of wasting months with no answer

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Feb 02, 2018 0
New Here ,
Mar 29, 2018

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The best option is the most drastic option, get a new card. That's what my bank told me to do and that is literally the only solution. Trust me , I've been trying to get my subscription cancelled for 6 months. They will not help you, they will not respond to the chat, they will not answer the phone and will keep stealing your money for a plan you can not cancel. Save yourself the hassle, they don't want to help you. And as an aside, never use this service again.

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Mar 29, 2018 0
New Here ,
Apr 28, 2018

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I agree, I fought for a return of funds last year when the auto-renewal that I never wanted billed my card. I received the refund and told them at the same time to cancel my membership but i am finding out now it was never done. My card is expired so they will not take anymore money from me, however i am concerned they will send this to a collections company and start messing with my credit. Has anyone had that happen?

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Apr 28, 2018 0
New Here ,
Jun 08, 2018

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No phone number anywhere really? Worst customer service experience of the year goes to Adobe! I hope you feel bad, because you should.

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Jun 08, 2018 0
New Here ,
Oct 17, 2018

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This was not answered. Mine renewed today - I've been trying to cancel renewal. I'm not paying another years worth of something I never use. It's not a debt, I'm not hearing anything from you guys so I'll cut you off my PayPal

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Oct 17, 2018 0